ALBERTO LEAL
Katy,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Fluent in Spanish and English.
Overview
14
14
years of professional experience
Work History
Independent Delivery Driver
Instacart
09.2023 - Current
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Cannabis Advisor
MÜV
05.2021 - 09.2023
- Give consults to patients about cannabis products and give them the best option according to their condition.
- Improved processes by recommending operational changes.
- Trained new and existing employees on customer service best practices to improve overall customer handling skills.
Amazon delivery driver
Milum Express (Amazon associate)
09.2020 - 01.2021
- Delivery packages to their destinations
Valet Attendant
Universal Orlando Resorts
01.2019 - 08.2020
- Receive and retrieve guests cars
Cashier/ Baker
Five Star Bakery
09.2017 - 12.2018
- Customer service, Bake Jamaican patties, Jamaican pastries, Cash register handler
Customer service representative
T-Mobile
01.2015 - 10.2016
- Customer service, Line activations, selling cellphones and accessories, help customers with any problem regarding their T-Mobile line.
Waiter
Braseros grill
12.2013 - 12.2014
- Customer Service
- Take customer's orders efficiently
- Serve food and drinks to customers
Pharmacist
Farmatodo (Big pharmacy network)
06.2010 - 09.2011
- Customer service, Sell medicine, answer customer's questions about treatment or sickness, Place orders for the store, Psychotropic and antibiotics control: inputs and outputs
Education
Bachelor’s degree in Pharmacy -
Universidad Santa Maria (university)
Caracas, Venezuela01.2011
Skills
- Microsoft Office (Power Point, Excel and Word)
- Basic video editor
- AI knowledge
- Basic Digital marketing knowledge
- High customer service experience
- Fast learner
- Public Relations
- Strong Communication Skills
- Bilingual (Spanish and English)
- Payment Collection
- Product Promotion
- Quality Assurance
- Safe Driving
- Problem-Solving
- Positive Attitude
- Valid Driver's License
- Auto Delivery
- Clean Driving Record
- Attention to Detail
- Shopping Orders
- Multitasking
- Effective Communication
- Professionalism
- Safe Food Handling
- Order Processing
- GPS Navigation
- Order Verification
- Logistics Knowledge
- Cash Handler
Professional Development
- 01/01/21, Certification in Advanced Self-cultivation of Cannabis, Educanna (Cannabis online school).
- 08/01/20, Online course of Florida Cannabis Training, Compliance and Standard Operating Procedures, Cannabis Community College, Las Vegas-NV.
- 09/01/19, Certification course in Introduction to Cannabis, Educanna (Cannabis online school).
Timeline
Independent Delivery Driver
Instacart
09.2023 - Current
Cannabis Advisor
MÜV
05.2021 - 09.2023
Amazon delivery driver
Milum Express (Amazon associate)
09.2020 - 01.2021
Valet Attendant
Universal Orlando Resorts
01.2019 - 08.2020
Cashier/ Baker
Five Star Bakery
09.2017 - 12.2018
Customer service representative
T-Mobile
01.2015 - 10.2016
Waiter
Braseros grill
12.2013 - 12.2014
Pharmacist
Farmatodo (Big pharmacy network)
06.2010 - 09.2011
Bachelor’s degree in Pharmacy -
Universidad Santa Maria (university)