Merilin Love
Davenport,IA
Summary
Customer service professional with 20+ years of experience across financial services and consumer lending. Strong data entry accuracy supported by mathematical and analytical skills. 8 years of management experience delivering service improvements and consistent performance.
Overview
4
4
Languages
1
1
Certification
4
4
years of professional experience
Work History
Independent Delivery Driver
Spark | Instacart | Uber
06.2022 - Current
- Coordinated with customers to achieve timely and accurate deliveries, enhancing overall customer experience.
- Delivered packages efficiently across designated routes utilizing GPS navigation.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Followed safety protocols to secure transportation of goods.
- Resolved customer inquiries and issues during delivery, improving satisfaction and trust in service.
- Delivered exceptional customer service, fostering positive relationships and repeat business.
Insurance Sales Trainee
State Farm Ben Hootman Agency
Davenport, Iowa
03.2026 - 04.2026
- Managed daily outbound lead activities, driving engagement through prospective and existing customer calls, follow-ups, and appointment scheduling.
- Engaged customers on account/agent changes, scheduling life insurance reviews tailored to their identified needs.
- Completed producer training focused on insurance products, regulatory requirements, sales processes and customer needs assessment.
- Developed experience with lead management, relationship building, needs-based conversations, appointment setting, and financial-services products.
- Conducted telephone and text-based customer communication while maintaining professional timely follow-up.
- Adhered to company initiatives and achieved established goals.
- Collaborated with team members to enhance customer service strategies.
- Coordinated daily schedules for multiple team members and departments, ensuring efficient appointment management.
- Communicated with clients to confirm appointments and resolve scheduling conflicts.
Branch Manager/Member Service Representative
The Family Credit Union
Davenport, Iowa
06.2024 - 05.2025
- Managed daily operations of credit union branch to ensure optimal service delivery.
- Supervised staff scheduling, hiring, and training to optimize branch operations.
- Achieved sales targets for loans and deposits through effective cross-selling.
- Educated members on credit union offerings to increase member satisfaction and engagement.
- Processed loan applications, facilitating approvals while adhering to policies.
- Conducted performance reviews, providing constructive feedback for employee growth.
- Evaluated consumer loan applications, confirmed creditworthiness, and assessed financial eligibility.
- Originated and closed home equity loans, finalized loan agreements, coordinated signatures and ensured fund disbursement and mortgage recordings.
Loan Specialist | Members Service Representative
Digital Federal Credit Union
Remote, FL
07.2022 - 10.2023
- Originated consumer loan applications, verified proof of income, purchase agreements and LTV requirements.
- Explained loan decisions to members, provided guidance on required documents, and submitted loans to ready to fund queue for timely processing.
- Reduced turnaround time for loan approvals by efficiently managing and prioritizing tasks.
- Identified issues in loan portfolio, analyzed risks, and recommended solutions to mitigate potential losses.
- Maintained compliance with required consumer loan regulations and internal policies and procedures.
- Answered inbound calls from members, resolving account-related and consumer loan inquiries to enhance member experience.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Executed cross-sales for additional consumer loans, credit cards, GAP, and MBI along with other DCU products and services.
- Consistently met and exceeded monthly sales targets, contributing to the department's success.
Education
Bachelor of Science - Business Administration And Management
Haaga-Helia University of Applied Sciences
12-2018
Associate of Applied Science - Business Administration
Amiedu
05-2011
Skills
- Loan processing
- Loan origination
- Underwriting
- Documentation review
- Financial assessment
- Risk evaluation
- Consumer lending
- Data entry accuracy
- Customer service
- Customer satisfaction
- Client management
- Call handling
- Appointment scheduling
- Schedule management
- Time management
- Reliability
- Attention to detail
- Detail-oriented approach
- Compliance adherence
- Problem solving
- Continuous learning attitude
- Remote work
- POS system operation
- Microsoft office and docusign
- Quickbooks
- Positive demeanor
- Customer support
- Microsoft office and docusign
Languages
English
Full Professional
Finnish
Native/ Bilingual
Estonian
Native/ Bilingual
Russian
Elementary
Certification
- NMLS #2465878
- Insurance Producer License IA- [Life and Health/P&C]| Active
- Driver's License Non-CDL
- Notary
Timeline
Insurance Sales Trainee
State Farm Ben Hootman Agency
03.2026 - 04.2026
Branch Manager/Member Service Representative
The Family Credit Union
06.2024 - 05.2025
Loan Specialist | Members Service Representative
Digital Federal Credit Union
07.2022 - 10.2023
Independent Delivery Driver
Spark | Instacart | Uber
06.2022 - Current
Bachelor of Science - Business Administration And Management
Haaga-Helia University of Applied Sciences
Associate of Applied Science - Business Administration
Amiedu