Malyah Payne
Van Nuys,CA
Summary
Empathetic Diligent Caregiver and Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Energetic individual equipped to work hard in fast-paced, constantly changing environments. Focused on providing optimal support to team members and clients through personalized assistance and care required to manage diverse work environments. Performance-oriented team player with good multitasking abilities with excellent interpersonal skills.
Overview
7
7
years of professional experience
Work History
Independent Delivery Driver
Caviar, DoorDash, Instacart
03.2017 - Current
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty, maintained 4.9 average rating.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Delivered packages to customer doorsteps and business offices.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Immediately addressed problems with customers to promote speedy resolution.
- Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Developed and maintained professional relations between customer, store personnel, and company.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
Caregiver, Special Needs
Independent Employer
07.2019 - 07.2023
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Scheduled and drove child to Doctor's appointments, Dental appointments and Developmental/Occupational therapy sessions as needed.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Created and implemented diverse educational strategies to boost development.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Responded to inquiries from parents and guardians.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Assisted in potty training , toilet and overall hygiene.
Warehouse Associate
Volt Workforce Solutions
08.2016 - 06.2019
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Used scanners to quickly locate and track items in warehouse.
- Operated RF scanners to track merchandise and verify contents of containers.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily pick and pack goals.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
Education
No Degree - Cyber Security
California State University - Long Beach
Long Beach, CA08.2024
Skills
- Warehouse Operations
- Organization and Inventory Categorization
- Order Picking and Processing
- Material Loading and Unloading
- OSHA Standards
- Assembly and Production
- Teamwork and Collaboration
- Interdisciplinary Care
- Activity Planning
- Special Needs Clients
- Parental and Guardian Assistance
- Social Behaviors & Support
- Personal Hygiene Support
Timeline
Caregiver, Special Needs
Independent Employer
07.2019 - 07.2023
Independent Delivery Driver
Caviar, DoorDash, Instacart
03.2017 - Current
Warehouse Associate
Volt Workforce Solutions
08.2016 - 06.2019
No Degree - Cyber Security
California State University - Long Beach
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