Destiny Casillas
Buffalo
Summary
Detail-oriented delivery driver with a commitment to safety and compliance. Strong track record in managing customer inquiries and optimizing routes, ensuring timely and accurate deliveries.
Professional caregiver with strong expertise in providing compassionate and efficient assistance to individuals. Skilled in personal hygiene care, meal preparation, and mobility support. Known for teamwork, reliability, and adaptability in dynamic environments. Adept at maintaining positive and supportive atmosphere, ensuring comfort and dignity for all.
Overview
9
9
years of professional experience
Work History
Delivery Driver Associate
Amazon Logistics
09.2024 - Current
- Delivered packages efficiently while adhering to company safety protocols and traffic regulations.
- Managed route optimization using GPS tools to enhance delivery speed and accuracy.
- Conducted vehicle inspections to ensure compliance with maintenance standards and safety requirements.
- Trained new drivers on best practices for package handling and customer service excellence.
- Resolved delivery issues promptly, maintaining high customer satisfaction through effective communication.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Managed customer inquiries and complaints in polite and professional manner.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Personal Care Assistant
Pleet Home Care
12.2023 - 01.2026
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Monitored client health and reported changes to healthcare professionals for timely interventions.
- Developed personalized care plans in collaboration with clients and families to meet individual needs.
- Provided companionship and emotional support, fostering positive relationships with clients.
- Trained new staff on best practices for personal care and effective communication techniques.
- Coordinated transportation for clients to appointments, ensuring timely access to essential services.
- Implemented feedback from clients to improve service delivery and enhance overall satisfaction.
Loans and Advances Clerk
Capital One
07.2022 - 12.2023
- Processed loan applications efficiently, ensuring compliance with internal policies and regulatory standards.
- Verified applicant information to maintain accuracy and minimize errors in loan documentation.
- Assisted customers with inquiries, providing exceptional service while resolving issues promptly.
- Collaborated with team members to streamline workflows, enhancing overall operational efficiency.
- Conducted thorough reviews of loan agreements, identifying discrepancies and facilitating corrections as needed.
- Trained new staff on standard operating procedures, fostering a knowledgeable and capable team environment.
Crew Member
Wendys Fast Food
04.2017 - 01.2018
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, adhering to food safety and sanitation standards.
- Collaborated with team members to maintain cleanliness and organization in work area.
- Prepared food items according to established recipes, ensuring consistency in quality and presentation.
- Assisted in training new crew members on operational procedures and customer engagement techniques.
- Managed cash register operations accurately, processing transactions promptly and efficiently.
- Adapted quickly to changing demands during peak hours, maintaining service quality under pressure.
- Monitored inventory levels of supplies and reported shortages to management for timely replenishment.
Education
Associate of Science - Nursing Education
Trocaire
Buffalo, NY05-2028
High School Diploma -
Oracle Charter School
Buffalo, NY06-2018
Skills
- Positive attitude
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Safe driving
- Time management skills
- Loading and unloading
- Clean driving record
- GPS and route planning
- Safe driving record
- GPS navigation
- Heavy lifting
- Grooming assistance
- Emotional support
- Personal hygiene assistance
- Housekeeping tasks
- Compassionate caregiving
- Compassionate patient care
- Behavior redirection
- Light housekeeping
- Medication administration
- Meal planning
- Client transportation
- Loan processing
- Debt collection
- Cash handling
- Loan servicing
- Document verification
- File processing
- Customer service
- Multitasking and organization
- Clear communication
- Cleaning
- Customer engagement
Timeline
Delivery Driver Associate
Amazon Logistics
09.2024 - Current
Personal Care Assistant
Pleet Home Care
12.2023 - 01.2026
Loans and Advances Clerk
Capital One
07.2022 - 12.2023
Crew Member
Wendys Fast Food
04.2017 - 01.2018
Associate of Science - Nursing Education
Trocaire
High School Diploma -
Oracle Charter School