ASHLEY GILES
LOUISVILLE,KY
Summary
Accomplished and energetic employee with a solid history of achievement in leadership. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include time management, leadership development and communication skills.
Overview
18
18
years of professional experience
Work History
Payment Integrity Analyst
The Rawlings Group / Machinify
La Grange, KY
03.2020 - Current
- Provide exceptional customer service through professional, timely, and solution-focused communication with internal partners, providers and insurance carriers.
- Demonstrate strong teamwork by collaborating effectively with peers, leadership, and cross-functional departments to achieve team and organizational goals.
- Investigate and determine primary and secondary payer responsibility for members with more than one health insurance policy.
- Review and analyze medical claims for accurate rebilling.
- Update member records and insurance information to ensure accurate benefit coordination.
Parts Inbound/Outbound Supervisor
Geek Squad City
Brooks, KY
12.2014 - 06.2019
- Order and dispense supplies.
- Learn to operate new office technologies as they are developed and implemented.
- Train and assist staff with processes.
- Enforce safety regulations.
- Confer with other supervisors to coordinate operations and activities within or between departments.
- Plan and establish work schedules, assignments, and production sequences to meet production goals.
- Confer with management or subordinates to resolve worker problems, complaints, or grievances.
- Recommend or implement measures to motivate employees and to improve production methods, product quality, or efficiency.
- Recommend or execute personnel actions, such as hirings, evaluations, and promotions.
- Perform daily meetings, monthly one on ones and monthly evaluations of team members.
- Creating and submitting schedules for employees.
- Vendor Relations - Communicate and maintain relationships with vendor partners for all incoming and outgoing parts and processes.
Supervisor - PC Reclamation
Geek Squad City
Brooks, KY
05.2011 - 12.2014
- Provide leadership and support for 2nd shift PC Reclamation team and the 2nd shift Part Operation Leadership team.
- Coach and develop team members.
- Manage personnel situations - conflict resolution.
- People Management - conduct performance appraisals, monthly one on ones, daily meetings, hiring, training, interviewing, scheduling.
- Responsible for work flow management in every department.
- Manage the customer experience by ensuring that customer concerns are handled in a timely manner.
- Admin for company's system.
Senior PC Reclamation Agent
Geek Squad City
Brooks, KY
05.2009 - 05.2011
- Provide leadership and support for team members.
- Coach and develop team members.
- Perform daily meetings, write and deliver monthly one on ones and quarterly evaluations.
- Responsible for workflow management.
- Manage the customer experience by ensuring customer concerns are handled in a timely fashion.
- Perform admin responsibilities for all of 2nd shift.
Senior Parts Processor
Geek Squad City
Brooks, KY
03.2008 - 05.2009
- Provide leadership for development of team members to effectively meet and exceed goals set for department.
- Responsible for overseeing the MFG Warranty Ordering Process, Claims Processing, Creating Stock POs, Daily Escalations, Researching Open PO Report and the VMI process.
- Responsible for workflow management and production tracking.
- Key Contact for Vendor Relation Issues.
Education
High School Diploma -
Butler Traditional High School
Louisville, KY05-2002
Skills
- Leadership Skills
- Conflict Resolution
- Problem Solving
- Detail Oriented
- Time Management
- Communication
- Adaptability
- Self Motivation
Timeline
Payment Integrity Analyst
The Rawlings Group / Machinify
03.2020 - Current
Parts Inbound/Outbound Supervisor
Geek Squad City
12.2014 - 06.2019
Supervisor - PC Reclamation
Geek Squad City
05.2011 - 12.2014
Senior PC Reclamation Agent
Geek Squad City
05.2009 - 05.2011
Senior Parts Processor
Geek Squad City
03.2008 - 05.2009
High School Diploma -
Butler Traditional High School