Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sandy Waford

Eminence ,Kentucky

Summary

Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in coordination of health insurance benefits.

Conscientious Unit Manager proudly offering over 4 years of vast experience managing inmate living areas in a correctional facilities and strong knowledge of emergency response procedures. Substantial experience managing correctional informational databases to schedule security staff. Organized, outgoing and energetic with excellent verbal and written communication skills.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Ethical Correctional Lieutenant with talents in data management and reports generation and analysis. Exceptional security awareness and to work directly with departments to achieve a clarity in communications. Proficiency in tactical weapons and personnel management.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Payment Integrity Analyst

The Rawlings Company
03.2022 - Current
  • Performed system analysis and documentation by ensuring that insurance benefits are coordinated correctly.
  • Validated results listed in insurance companies data base to ensure the accuracy of the data.
  • Gathered, organized and input information into digital database.
  • Collected, arranged, and input information into database system.
  • Optimized customer experience by delivering superior services and effectively explaining how coordination works.
  • Identified and resolved problems through root cause analysis of insurance benefits
  • Helped meet changing demands and goals from company.


Correctional Unit Administrator II

Kentucky Correctional Institution For Women
06.2018 - 03.2022
  • Assisted in development and implementation of policies, procedures, and regulations for unit operations.
  • Handled complaints from offenders and families and immediately took steps for quick resolution and to prevent reoccurrence.
  • Protected offenders and employees by developing and implementing safety policies and protocols and maintained offender confidence by monitoring confidential information.
  • Met with security staff and support personnel to plan services, programs and activities.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Developed detailed plans based on broad guidance and direction.
  • Assisted in organizing and overseeing assignments to drive operational excellence for program and security staff.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry offenders, staff and family members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Monitored shift changes to uphold successful operations building in the facility.

Correctional Captain

Kentucky Correctional Institution For Women
08.2016 - 06.2018
  • Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
  • Review timesheets and approve time off work to ensure proper amount of staff available for emergencies.
  • Supervised 45 employees and performance of tasks and managed 710 offenders.
  • Handled inmate counts and searches for missing inmates.
  • Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
  • Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
  • Completed daily work report sheets and delegated tasks to employees.
  • Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
  • Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
  • Verified all prison visitors carried proper identification and had no contraband before entering institution.
  • Participated in development of correctional policies and procedures.
  • Monitored and confirmed compliance with safety standards and regulations.
  • Resolved issues and disputes between inmates professionally and respectfully.
  • Responded to emergency situations and provided first aid following facility guidelines.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Developed and maintained courteous and effective working relationships.
  • Developed strong organizational and communication skills through coursework.
  • Coordinated responses to emergency situations arising in different prison locations.
  • Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.

Correctional Lieutenant

Kentucky State Reformatory
12.2014 - 08.2016
  • Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
  • Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
  • Verified all prison visitors carried proper identification and had no contraband before entering institution.
  • Completed daily work report sheets and delegated tasks to employees.
  • Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
  • Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
  • Supervised 10 employees and performance of tasks and manage 36-50 offenders.
  • Handled inmate counts and searches for missing inmates.
  • Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
  • Monitored and confirmed compliance with safety standards and regulations.
  • Responded to emergency situations and provided first aid following facility guidelines.
  • Resolved issues and disputes between inmates professionally and respectfully.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Drove prison ambulance for the inmate EMT's during emergency situations.

Correctional Sergeant

Kentucky State Reformatory
12.2013 - 12.2014
  • Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
  • Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
  • Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
  • Completed daily work report sheets and delegated tasks to employees.
  • Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
  • Handled inmate counts and searches for missing inmates.
  • Supervised 6 employees and performance of tasks and managed 65 offenders.
  • Supervised the segregation unit of the prison ensuring that inmates were secured in cells and safe from harming others and themselves.
  • Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
  • Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
  • Verified all prison visitors carried proper identification and had no contraband before entering institution.
  • Responded to emergency situations and provided first aid following facility guidelines.
  • Monitored and confirmed compliance with safety standards and regulations.
  • Resolved issues and disputes between inmates professionally and respectfully.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Learned and adapted quickly to new technology and software applications.

Correctional Officer

Kentucky Correctional Psychiatric Center
11.2007 - 12.2013
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Conducted routine and emergency head counts.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Booked new inmates into facility and processed inmates for release.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Observed behavior of residents individually and in groups.
  • Completed intake paperwork and searches.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Prepared reports to document incidents and violations.
  • Supervised inmates during meals, recreation and other activities.
  • Provided assistance and guidance to inmates regarding daily activities.
  • Conducted security checks of inmates and living areas.
  • Responded to inquiries from inmates.
  • Documented inmate behavior and activities in logbooks.
  • Enforced rules and regulations to maintain order among inmates.
  • Responded to emergency situations and de-escalated hostile confrontations.

Education

Bachelor of Science - Addiction Counseling

Indiana Wesleyan University
Marion, IN
08.2025

Associate of Science - Human Services

Indiana Wesleyan University
Marion, IN
08.2023

Associate of Science - Medical Assistant

National College of Business And Technology
Louisville, Kentucky
05.2007

High School Diploma -

Butler Traditional High School
Louisville, KY
05.2004

Skills

  • Documentation and Reporting
  • Information Gathering
  • Issue Identification
  • Data Processing
  • Analytical Thinking
  • Deadline Adherence
  • Data Research and Validation
  • MS Excel
  • Meeting Facilitation
  • Document Control
  • Safety Enforcement
  • Staff Scheduling
  • Policy Development
  • Criminal Justice
  • Emergency Procedures Expertise
  • Policy Implementation
  • Payroll
  • Staff Training
  • Regulatory Compliance
  • Documentation Review
  • Operations Management
  • Assignment Delegation
  • Behavioral Management
  • Staff Development

Certification

Crisis Hostage Negations certification through Kentucky Department of Corrections.

Cell entry instructor certification through Kentucky Department of Corrections.

Taser qualified through Kentucky Department of Corrections.

Weapon concealed to carry through Kentucky Department of Corrections.

CPR certified through Kentucky Department of Corrections.



Timeline

Payment Integrity Analyst

The Rawlings Company
03.2022 - Current

Correctional Unit Administrator II

Kentucky Correctional Institution For Women
06.2018 - 03.2022

Correctional Captain

Kentucky Correctional Institution For Women
08.2016 - 06.2018

Correctional Lieutenant

Kentucky State Reformatory
12.2014 - 08.2016

Correctional Sergeant

Kentucky State Reformatory
12.2013 - 12.2014

Correctional Officer

Kentucky Correctional Psychiatric Center
11.2007 - 12.2013

Bachelor of Science - Addiction Counseling

Indiana Wesleyan University

Associate of Science - Human Services

Indiana Wesleyan University

Associate of Science - Medical Assistant

National College of Business And Technology

High School Diploma -

Butler Traditional High School

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Sandy Waford