Ashley Gillespie
Easley ,SC
Summary
Highly driven and adaptable professional with robust experience in patient care, administrative operations, and customer service leadership. Proven success in roles as a PCA, CNA, administrative assistant, CSR, and team leader, delivering exceptional support to patients, families, and multidisciplinary teams. Brings advanced skills in clinical assistance, documentation accuracy, workflow coordination, and conflict resolution. Recognized for strong communication, dependable leadership, and the ability to excel in fast-paced, high-pressure environments while consistently upholding quality, safety, and service excellence.
Overview
12
12
years of professional experience
Work History
PCA
Interim Home Health
Greenville, US
08.2023 - 08.2025
- Provided compassionate personal care, enhancing client comfort and well-being.
- Assisted clients with daily living activities, ensuring safety and dignity.
- Administered medication as prescribed, maintaining accurate records of dosages.
- Collaborated with healthcare teams to develop personalized care plans for clients.
Administrative Assistant
Prisma Health
Easley, US
01.2023 - 08.2024
- Billing and Coden
- Scheduled appointments
- Ran insurance
- Organized and filed stuff and filing cabinet
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Processed invoices for payment using accounting software applications
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
CSR
Lincare
Greenville, SC
10.2021 - 01.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Managed customer inquiries and resolved issues efficiently, enhancing overall satisfaction.
- Developed and maintained client relationships, driving repeat business and loyalty.
- Executed sales strategies to meet targets, boosting revenue growth consistently.
CNA - Certified Nursing Assistant/ Med Tech
Foothills Presbyterian Home
Easley, US
04.2015 - 11.2020
- Cna / med tech charted adls helped with adls
- Med tech gave meds when needed checked blood sugars worked on rehab unit long term unit and memory care unit
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Participated in educational programs designed to improve knowledge of health care practices.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Customer Service Associate Team Leader
Kmart
Easley, SC
03.2013 - 01.2015
- Led customer service team to enhance support processes and improve client satisfaction.
- Implemented performance metrics to track team efficiency and identify improvement areas.
- Developed training materials to onboard new associates and streamline operations.
- Handled complex transactions efficiently, ensuring accuracy and timely completion of tasks.
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints, ensuring high satisfaction levels.
- Maintained accurate cash drawer balances through diligent cash handling practices.
Education
Associate Degree in Nursing - Nursing
ECPI University
Greenville, SC12.2026
High School Diploma -
Pickens High School
Pickens, SC05.2012
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Customer complaint resolution
- Office administration
- Computer skills
- Data entry
- Cross-selling and upselling
- Data entry proficiency
- Empathy and patience
- Performance tracking
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Billing systems and software
- Insurance verification
- Invoice processing
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling and management
- Time management skills
- Fast learner
Timeline
PCA
Interim Home Health
08.2023 - 08.2025
Administrative Assistant
Prisma Health
01.2023 - 08.2024
CSR
Lincare
10.2021 - 01.2023
CNA - Certified Nursing Assistant/ Med Tech
Foothills Presbyterian Home
04.2015 - 11.2020
Customer Service Associate Team Leader
Kmart
03.2013 - 01.2015
Associate Degree in Nursing - Nursing
ECPI University
High School Diploma -
Pickens High School