Ashley Ginn
N
Shawnee,KS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
Patient Account Representative II
University Health Physicians
Kansas City, MO
05.2022 - Current
- Utilized Allscripts software to create patient invoices.
- Load and verify insurance payors into Allscripts.
- Reconciled statements with patient records.
- Contacted patients after insurance was calculated to obtain payments.
- Provided primary customer support to internal and external customers.
- Worked with outside insurance payors to resolve issues with billing, claims and payments.
- Entered client details and notes into system for interdepartmental access and review.
- Worked with customer to create debt repayment plans based on current financial condition.
- Listened to customers and negotiated solutions to keep account current.
- Recorded account information to open new customer accounts.
Insurance Auditor
Wolcott Associates
Leawood, KS
03.2010 - 05.2022
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Researched claims and incident information to deliver solutions and resolve problems.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Maintained claim audits database and prepared reports for supervisors.
- Synthesized data into comprehensive quarterly written reports for management.
- Handled complaints and grievances using negotiating and problem-solving skills.
- Used Microsoft systems to program, set up functions, and enter data for claims.
- Delivered exceptional customer service to clients by communicating important information and patiently listening to issues.
Flexible Spending Analyst
FMH Benefit Services
Overland Park, Kansas
08.2006 - 03.2010
- Data Entered Flexible spending claims and set up reimbursement payments.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Performed daily administrative office tasks, i.e. opening mail, scanning documents, and filling.
Education
General Education
Johnson Count Community College
Lenexa, KS 08.2001 - 05.2004
Bachelor of Arts - Liberal Arts And Sciences
University of Kansas
Lawrence, KS 08.2005 - 12.2008
Skills
Microsoft Office Suite
Insurance policy coverage knowledge
Healthcare Common Procedures Coding System (HCPCS)
Benefits review
Report preparation
Creative problem solving
Medical terminology knowledge
Administrative support
Multi-line phone talent
Health insurance coordination
Health insurance industry knowledge
Timeline
Patient Account Representative II
University Health Physicians
05.2022 - Current
Insurance Auditor
Wolcott Associates
03.2010 - 05.2022
Flexible Spending Analyst
FMH Benefit Services
08.2006 - 03.2010
Bachelor of Arts - Liberal Arts And Sciences
University of Kansas
08.2005 - 12.2008
General Education
Johnson Count Community College
08.2001 - 05.2004