Ashley Gleason
Milwaukee,WI
Summary
Customer service representative with expertise in complaint resolution and relationship management. Focused on improving customer satisfaction and retention through effective communication and problem-solving skills. Experienced in customer support and transaction processing, driving repeat business and enhancing overall satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
U.S. Bank
Milwaukee, Wisconsin
02.2025 - 12.2025
- Assisted customers with account inquiries and resolved transaction issues to enhance customer satisfaction.
- Handled customer complaints and effectively resolved issues, leading to improved customer retention.
- Utilized bank software to manage customer accounts and transactions.
- Answered customer inquiries and provided accurate information about products and services to support informed decision-making.
Server
Dennys Restaurant
Milwaukee, Wisconsin
07.2024 - 01.2025
- Communicated accurate orders to kitchen staff to ensure timely meal preparation.
- Processed cash transactions and payments with accuracy to maintain financial integrity.
- Assisted team members in preparing for busy shifts and special events.
- Resolved customer complaints professionally, enhancing overall dining experience.
- Took orders from customers accurately and in a timely manner.
Customer Service Representative
Leon's Pallets
Milwaukee, Wisconsin
03.2023 - 06.2024
- Resolved customer issues with knowledgeable and friendly service, fostering high customer satisfaction and loyalty.
- Cultivated strong customer relationships, encouraging repeat business through personalized service.
- Responded to customer inquiries, delivering accurate information on products and services to enhance customer understanding.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
East High School
Green Bay, WI06-2019
Skills
- Banking software management
- Customer support and complaint resolution
- Transaction processing and customer retention
- Sales forecasting
- Relationship building
- Client relations
- Product sales
Timeline
Customer Service Representative
U.S. Bank
02.2025 - 12.2025
Server
Dennys Restaurant
07.2024 - 01.2025
Customer Service Representative
Leon's Pallets
03.2023 - 06.2024
High School Diploma -
East High School