Ashley Goff
Elyria,OH
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, seen at TopGolf. Proven ability to train and lead teams, enhance guest engagement, and manage high-volume dining periods. Expertise in safe food handling and effective complaint resolution, ensuring high satisfaction levels and excellence.
Overview
1
1
Certification
Work History
Server Shift Lead
TopGolf
- Provided exceptional customer service, ensuring guest satisfaction during high-popularity shifts.
- Assisted in menu knowledge, effectively communicating LTOs and promotions to players.
- Maintained cleanliness and organization of teeline to uphold company standards.
Lead Server
Lake Erie Crushers
- Seasonal
- Supervised daily operations to ensure exceptional customer service and smooth workflow on the floor.
- Trained new runners on food safety standards and service standards.
- Collaborated with kitchen staff to coordinate timely service.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
Server Trainer
Burntwood Tavern
- Trained new servers on menu knowledge and customer service techniques.
- Developed training materials to enhance onboarding processes for staff.
- Coordinated scheduling for training sessions to ensure adequate coverage.
- Monitored server performance and provided constructive feedback for improvement.
- Led team meetings to discuss best practices and encourage collaborative learning.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Shift Supervisor
Panera Bread
- Supervised daily operations, ensuring compliance with food safety and cleanliness standards.
- Trained staff on customer service protocols, enhancing team productivity and service quality.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Coordinated shift schedules, optimizing labor resources to meet peak demand periods.
- Resolved customer complaints efficiently, improving overall satisfaction ratings.
Education
Lorain County Community College
Elyria, OHHigh School Diploma -
Midview High School
GraftonKent State University
Kent, Ohio, OHSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Safe food handling
Certification
ServSafe
Timeline
Server Shift Lead
TopGolf
Lead Server
Lake Erie Crushers
Server Trainer
Burntwood Tavern
Shift Supervisor
Panera Bread
Lorain County Community College
High School Diploma -
Midview High School
Kent State University