Ashley Gomez
Chicago,Illinois
Summary
Knowledgeable and dedicated professional with extensive experience in medical office environment. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain patient satisfaction and contribute to positive healthcare experience. Specialized in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Ann & Robert H. Lurie Children's Hospital Of Chicago
02.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to appropriate staff
- Managed phone and email correspondence and handled incoming and outgoing mail faxes.
- Assisted heart failure/heart transplant nursing team with patient related scheduling tasks
- Supported 4 providers with calendar management, coordinating conferences for outpatient and inpatient provider team, arranged conference rooms for physicians
- Liaised between patients and medical staff in clinical setting to maintain effective lines of communication in terms of patients keeping up with medical appointments.
- Opened and properly distributed incoming mail to promote quicker response to patient inquiries.
- Maintained logs and reports of follow up and over due cardiology patients
Call Center Representative
Advocate Aurora Health Care
09.2022 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer requests for medical appointments, services and clinic information.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Entered customer interaction details in Epic scheduling system to track requests such as refill medications, triage protocols, and paging doctors.
- Entered customer information into customized computer system with Epic to document and organize client records.
- Assisted about 80 patient in bound call in average 6 minutes by answering questions, responding to inquiries and handling telephone requests.
Clinical Dental Assistant
Erie Family Health Center
10.2021 - 11.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sterilized rooms and prepped equipment and instruments for 35-40 procedures daily.
- Explained treatment procedures and instructed patients on home care guidelines.
- Recorded patients' health histories into Epic record system, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
Dental Office Receptionist
Apple Dental Care Pediatric Dentistry And Orthodontics
09.2020 - 10.2021
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Education
Harold Washington College
Chicago, IlSkills
- Courteous with Strong Service Mindset
- Office Administration
- Spanish Interpretation and Translation Services
- Efficient and Detail-Oriented
- Patient Schedule Management
- Dentrix, Open Dental, and Epic system experience
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Ann & Robert H. Lurie Children's Hospital Of Chicago
02.2023 - Current
Call Center Representative
Advocate Aurora Health Care
09.2022 - 02.2023
Clinical Dental Assistant
Erie Family Health Center
10.2021 - 11.2022
Dental Office Receptionist
Apple Dental Care Pediatric Dentistry And Orthodontics
09.2020 - 10.2021
Harold Washington College