Ashley Gongloff
Gap,PA
Summary
Dedicated customer service professional with a proven track record of exceeding client expectations. Skilled in building strong relationships and resolving issues in a timely and efficient manner. Known for the ability to adapt to diverse situations and provide exceptional support to ensure customer satisfaction. Committed to delivering top-notch service and enhancing the overall customer experience.
Overview
22
22
years of professional experience
Work History
Team Supervisor
Wawa #8025
Gap, PA
03.2024 - Current
- Facilitated strong relationships between associates.
- Stocking, managed register, provided change, balanced safe, maintained lottery sales, DSD receiving, daily shift spoilage log, and temperature log as needed.
- Performed cleaning tasks as per policy and procedure in accordance with FSRA regulations.
- Assembled recipes in timely fashion in deli and beverage within compliance.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
Assistant Manager
Dollar General
Parkesburg, PA, US
05.2023 - 01.2024
- Maintained customer relations and ensured customer satisfaction.
- Completed compliance tasks as scheduled.
- Managed vendor ordering, DSD receiving, processed returns, stocking, banking, and store safety.
- Assisted with store setup.
- Earned promotion to Assistant Manager after demonstrating leadership skills.
Customer Service Associate
Weis Markets
Gap, PA, US
01.2019 - 04.2019
- Managed customer service while answering phones.
- Processed utility payments and financial transfers.
- Handled lottery and cigarette sales while balancing cash office and providing change for registers.
- Ensured customer satisfaction in timely manner.
Claims Associate
Walmart #2945
Parkesburg, PA
12.2017 - 04.2018
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
- Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
- Processed large volume of claims and ensured appropriate discarding of hazardous materials. Maintained cleanly work space. Assisted in inventory preparation. Participated in cross-functional projects and initiatives, leveraging claims expertise to support company-wide objectives.
- Collaborated with team members to develop strategies for efficient claims processing and improved customer experiences.
LPN
Chester County Pocopson Home
Chester County, PA, US
06.2006 - 09.2016
- Provided Daily care as needed.
- Passed meds within time frame.
- Delegated duties as needed. Monitored CNAs.
- Completed State paperwork on daily basis per resident. Updated care plans when appropriate.
- Completed assigned tasks as per policy and procedure on daily basis. Ensured resident safety.
- Provided activities as needed. Assisted families with transitions. Hospice/Palliative care as ordered. Provided wound care, trach. care, and tube feedings.
- I was lead nurse for the 40+ resident Dementia unit.
Customer Service Manager (CSM)
Walmart #2945
Parkesburg, PA, US
05.2003 - 06.2006
- Resolved customer complaints to satisfaction. Facilitated customer experience in store.
- Processed returns as needed at service desk along with money services (money grams/money orders). Cashiered as needed.
- Completed scheduling. Assisted in interviews.
- Stocking.
- Provided change to registers. Balanced change fund.
- Delegated jobs as needed. Provide breaks and meal times as needed.
- I received Customer Service Manager of the Quarter.
Education
Certificate of Nursing - Nursing
CAT Brandywine
Coatesville, PA12.2009
High school diploma -
Pequea Valley High School
Kinzers, PA06.2004
Skills
- Customer service
- Nursing
- Time management
- Communication skills
- Problem management
- Organization
- Creativity
- Organizational skills
- Teamwork
- Adaptability
- Assistant Manager Experience
- Dementia Care
- Medication Administration
- Change Management
- Alzheimer's Care
- Caregiving
- Patient Care
- Vital Signs
<Enter your own>
Work Permit: Authorized to work in the US for any employer
Timeline
Team Supervisor
Wawa #8025
03.2024 - Current
Assistant Manager
Dollar General
05.2023 - 01.2024
Customer Service Associate
Weis Markets
01.2019 - 04.2019
Claims Associate
Walmart #2945
12.2017 - 04.2018
LPN
Chester County Pocopson Home
06.2006 - 09.2016
Customer Service Manager (CSM)
Walmart #2945
05.2003 - 06.2006
High school diploma -
Pequea Valley High School
Certificate of Nursing - Nursing
CAT Brandywine