Ashley Gonzalez
Miami,FL
Summary
Dedicated Shift Supervisor with experience delegating and coaching partners to streamline business operations in collaboration with the store manager. Driven to lead with courage, trust, and resilience to help partners learn and grow. Passionate about creating an inclusive and warm environment for partners and customers. Highly adaptable and aiming to build capability in others.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
03.2016 - Current
- Managed and resolved employee and customer related issues and provided coaching and support to ensure successful resolution to challenges presented.
- Observed and evaluated partners regularly and incorporated additional training/support for performance improvement and development ensuring operational standards and the Starbucks Experience is delivered in the store.
- Identified opportunities to improve the partner and customer experience and collaborate with the manager to create store action plans that support partners in achieving store goals.
- Utilized problem-solving and communication skills to maintain team efficiency and organize workflows and plays to meet daily demand.
Scheduler 2
Baptist Health South Florida Sleep Center (Call Center)
09.2018 - 04.2021
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and adjustments.
- Established and maintained strong working relationships with both internal staff and external offices, facilitating open communication channels for improved collaboration.
- Completed logs and reports detailing production data such as volume, types of studies and quality assurance results, helping management make accurate operational decisions.
Education
Associate of Science - Graphic Information Technology (User Experience)
Arizona State University
Tempe, AZ12.2023
Skills
- Customer-Oriented
- Inventory Control and Record Keeping
- Training and Mentoring
- Effective Communication
- Attention to Detail
- Problem Solving
Timeline
Scheduler 2
Baptist Health South Florida Sleep Center (Call Center)
09.2018 - 04.2021
Shift Supervisor
Starbucks
03.2016 - Current
Associate of Science - Graphic Information Technology (User Experience)
Arizona State University