Ashley Gonzalez-Rios
Austin,Texas
Summary
Welcoming Customer Service adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in POS software and customer service, with dedication to efficiency and accuracy.
Overview
2
2
years of professional experience
Work History
Cashier/Customer Service Cashier
HEB Grocery Store
Pflugerville, TX
04.2022 - 08.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Togo Host/Host, Trainer, Expo, Food Runner
Texas Roadhouse
Pflugerville, TX
09.2022 - 08.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Barista, Cashier, Customer Service
McDonald's
Pflugerville, TX
06.2023 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
Education
High School Diploma -
Weiss High School
Pflugerville, TXSkills
- Up-Selling
- Opening and Closing Duties
- Ordering Procedures
- Cash Handling
- POS Systems
- Conversant in Spanish & English
- Negotiation
- Problem Solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Barista, Cashier, Customer Service
McDonald's
06.2023 - Current
Togo Host/Host, Trainer, Expo, Food Runner
Texas Roadhouse
09.2022 - 08.2023
Cashier/Customer Service Cashier
HEB Grocery Store
04.2022 - 08.2022
High School Diploma -
Weiss High School