Ashley Gonzalez-Rios
Austin
Summary
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
4
4
years of professional experience
Work History
Cashier/Customer Service Cashier
HEB Grocery Store
Pflugerville, TX
04.2022 - 08.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Togo Host/Host, Trainer, Expo, Food Runner
Texas Roadhouse
Pflugerville, TX
09.2022 - 08.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Barista, Cashier, Customer Service
McDonald's
Pflugerville, TX
06.2023 - 02.2024
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
Front Desk Receptionist / Assistant Manager
Big Tex Gym
Austin, TX
02.2024 - Current
- Greeted and assisted members and customers, ensuring positive first impressions for visitors.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Collected clover/gym master payments, processed transactions and updated relevant records.
- Handled member inquiries via phone and in-person and also via email, providing accurate information.
- Processed membership applications and renewals, maintaining organized records.
- Coordinated facility maintenance requests, enhancing overall gym environment.
- Trained new reception staff on procedures and customer service standards.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Lead front desk meetings every other month
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
High School Diploma -
Weiss High School
Pflugerville, TXSkills
- Customer service
- Up-Selling
- Cash Handling
- POS Systems
- Conversant in Spanish & English
- Negotiation
- Problem Solving
- Attention to detail
- Listening skills
- Telephone etiquette
- Front office management
- Inventory control
- Staff management
- Multitasking and organization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Muay Thai training and amateur competition
- Strength and conditioning with consistent training schedule
- Fitness and athletic performance
Timeline
Front Desk Receptionist / Assistant Manager
Big Tex Gym
02.2024 - Current
Barista, Cashier, Customer Service
McDonald's
06.2023 - 02.2024
Togo Host/Host, Trainer, Expo, Food Runner
Texas Roadhouse
09.2022 - 08.2023
Cashier/Customer Service Cashier
HEB Grocery Store
04.2022 - 08.2022
High School Diploma -
Weiss High School