Ashley Goosetree
Bowling Green,KY
Summary
Dynamic Shift Leader at Taco Bell with a proven track record in enhancing customer satisfaction and driving sales through effective team leadership and creative problem-solving. Skilled in cash handling and training, I foster a motivated team environment that consistently meets operational goals and elevates service standards.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Leader
Taco Bell
Bowling Green, KY
08.2024 - Current
- Supervised daily operations, ensuring adherence to company standards and customer satisfaction.
- Trained and mentored new team members on processes and customer service best practices.
- Managed inventory levels, conducting regular stock checks to minimize waste.
- Implemented efficient workflow strategies, enhancing speed of service during peak hours.
- Resolved customer complaints, fostering a positive dining experience and encouraging repeat business.
- Collaborated with management to develop promotional campaigns that increased sales volume.
- Maintained cleanliness and organization in front-line areas, adhering to health regulations consistently.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
High School Diploma -
Allen County Scottsville High School
Scottsville, KY05.2007
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Team motivation
- Strong verbal and written communication
- Training assistance
- Creative problem solving
- Customer service management
- Team collaboration and leadership
- Team supervision
- Conflict resolution
- Goal setting and tracking
- Motivational leadership
- POS system operation
- Inventory counts
- Sales and upselling
- Shift paperwork completion
- Role modeling
Affiliations
Sober community
Malta Recovery Certificate
Alumni status of Trilogy Center for Women
Certification
Malta Recovery
Trilogy Center for Women
Timeline
Shift Leader
Taco Bell
08.2024 - Current
High School Diploma -
Allen County Scottsville High School