ASHLEY GORSUCH
Pineville,NC
Summary
Detail-oriented professional committed to improving organizational outcomes by monitoring performance initiatives. Focused on planning, implementing, and optimizing procedures and helping team produce top results. Specializing in operations and dedicated to maximizing quality.
Overview
14
14
years of professional experience
Work History
QUALITY CONTROL ANALYST (REMOTE)
CodeBlue LLC
06.2022 - Current
- Documented inspection results according to established protocols including detailed reports outlining any potential defects or discrepancies found during review process
- Monitored production processes to ensure compliance with safety regulations
- Identified areas of improvement within current operational procedures as well as recommended best practices for future operations
- Participated in regular meetings with management team members discussing progress towards achieving company objectives related to product excellence
CLAIMS SPECIALIST (REMOTE)
Terminix Pest
01.2021 - 05.2023
- Ensured timely submission of required documentation from claimants prior to approval of payment
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers
- Processed a high volume of claims efficiently while maintaining quality standards
FRAUD SPECIALIST (PART REMOTE)
Wells Fargo Bank N.A
10.2017 - 01.2021
- Collaborated with law enforcement authorities when necessary regarding criminal investigations into alleged fraud
- Implemented anti-fraud measures such as identity verification protocols and real-time alerts on high-risk transactions
- Monitored customer accounts for unusual behavior or irregularities that may indicate fraudulent activity
Pharmacy Technician
CVS Pharmacy
Matthews, NC
05.2015 - 12.2016
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Lead Pharmacy Technician
Rite-Aid Pharmacy
Pineville, NC
07.2011 - 05.2015
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Education
High School Diploma -
SOUTH MECKLENBURG HIGH
06.2008
Skills
- Testing Procedures
- Quality Management System
- Pharmacy management
- Problem Solving
- Inventory management
- Documentation Review
- Correction action planning
- Continuous Improvement
- Risk Assessment
- Quality processes
Timeline
QUALITY CONTROL ANALYST (REMOTE)
CodeBlue LLC
06.2022 - Current
CLAIMS SPECIALIST (REMOTE)
Terminix Pest
01.2021 - 05.2023
FRAUD SPECIALIST (PART REMOTE)
Wells Fargo Bank N.A
10.2017 - 01.2021
Pharmacy Technician
CVS Pharmacy
05.2015 - 12.2016
Lead Pharmacy Technician
Rite-Aid Pharmacy
07.2011 - 05.2015
High School Diploma -
SOUTH MECKLENBURG HIGH