Ashley Goyer
Nashville,TN
Summary
Dynamic professional with a proven track record at Broadcast Music Inc., excelling in customer support and account management. Leveraged effective communication and data analysis skills to enhance customer satisfaction and drive process improvements. Successfully developed engaging content strategies, boosting brand awareness and audience engagement across digital platforms.
Overview
8
8
years of professional experience
Work History
Affiliate Customer Service Associate
Broadcast Music Inc.
02.2022 - Current
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Guided customers in navigating company products and services, improving their overall satisfaction.
- Maintained industry knowledge, provided accurate information to customers, and escalated complex issues to Case Management.
- Trained new associates on company policies and procedures, enhancing team capability and support.
Social Media Content Creator
Bella Baxter Events
06.2022 - 12.2024
- Developed an effective social media strategy, resulting in consistent growth in followers and engagement rates.
- Elevated audience engagement by developing tailored content for each platform.
- Coordinated content across multiple platforms to maximize audience reach.
- Boosted brand awareness through creation of engaging, shareable social media content.
Digital Marketing Coordinator Intern
Average Joes Entertainment
Nashville, TN
05.2018 - 08.2018
- Assisted in email marketing campaigns to engage artists' target audiences effectively.
- Coordinated with graphic designers to create visual assets for online platforms.
- Managed scheduling and updates for our artists' social media accounts consistently.
- Created detailed reports on digital marketing performance metrics and analytics.
Education
Bachelor of Science - Music Business And Administration, Marketing
Middle Tennessee State University
Murfreesboro, TN12-2020
Skills
- Graphic design collaboration
- Campaign management
- Digital marketing strategy
- SEO optimization
- Data analysis and reporting
- Salesforce CRM proficiency
- Microsoft Office Suite expertise
- Content creation and curation
- Email marketing strategies
- Social media management
- Brand awareness strategies
- Audience engagement tactics
Timeline
Social Media Content Creator
Bella Baxter Events
06.2022 - 12.2024
Affiliate Customer Service Associate
Broadcast Music Inc.
02.2022 - Current
Digital Marketing Coordinator Intern
Average Joes Entertainment
05.2018 - 08.2018
Bachelor of Science - Music Business And Administration, Marketing
Middle Tennessee State University