Ashley Carter
Nashville,TN
Summary
Proactive Customer Service Associate and Administrative Analyst with extensive experience in customer satisfaction and problem resolution. Also energetic and creative, with solid understanding of marketing principles and strategies. Knowledgeable in digital marketing and data analysis, with strong grasp of social media management and content creation. Ready to leverage skills to drive brand awareness and customer engagement.
Overview
5
5
years of professional experience
Work History
Affiliate Customer Service Associate
Broadcast Music Inc.
12.2023 - Current
- Maintained a high level of industry knowledge, providing accurate information to customers while escalating to Case Management when needed.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Distribution and Admin Services Analyst
Broadcast Music Inc.
02.2022 - 12.2023
- Effectively communicate BMI's policies and procedures to internal and external customers as it relates to administration, account maintenance and copyright counterclaims/discrepancies.
- Review and manage writer and publisher affiliate catalogs to ensure the accurate distribution of royalties.
- Evaluated customer needs and feedback to drive product and service improvements.
Dietary Partner
National Healthcare Corporation, Nhc
01.2020 - 10.2021
- Provided outstanding service to all patients and their families, promoting effective, and lasting relationships.
- Achieved successful patient outcomes by identifying and addressing their unique needs and goals.
- Implemented rigorous quality control measures, ensuring highest standards of service delivery.
Education
Bachelor of Science - Music Business And Administration, Marketing
Middle Tennessee State University
12.2020
Skills
- Attention to Detail
- Quality Assurance
- Problem Resolution
- Graphic design
- Team Collaboration
- Project management
- Adobe Photoshop
- Proficient in Microsoft Suite
- Copywriting
- Social media management
- Digital marketing
- CRM management
Timeline
Affiliate Customer Service Associate
Broadcast Music Inc.
12.2023 - Current
Distribution and Admin Services Analyst
Broadcast Music Inc.
02.2022 - 12.2023
Dietary Partner
National Healthcare Corporation, Nhc
01.2020 - 10.2021
Bachelor of Science - Music Business And Administration, Marketing
Middle Tennessee State University
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