Ashley Grace
Raeford,NC
Summary
Enthusiastic educator with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Provides instruction and guidance to students of all ages. Creates positive classroom environments and effectively manages student behavior. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Hoke County Schools
08.2022 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Customer Service Associate
EClerx Llc
03.2020 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer account discrepancies and concerns.
- Detailed payment options and explained price, receipt and billing details to customers.
Pharmacy Technician
Cape Fear Valley Medical Center
09.2021 - 02.2022
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Managed opening and closing duties for pharmacy.
Customer Service Representative
Walmart
10.2015 - 09.2019
- Handled issues relating to return, exchange, and refunds.
- Greeted incoming customers and professionally and provided friendly, knowledgeable assistance.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Performend cash, card and check transactions to complete customer purchases
Education
High School Diploma -
Hoke County High School
Raeford, NC05.2013
Skills
- Video Conferencing
- Special Education
- Lesson Implementation
- Group and Individual Instruction
- Customer Support
- Good Listening Skills
- Written and Oral Communications
- Issue Identification
- High-Volume Environments
- Customer Inquiries
- Documenting Calls
- Patient Confidentiality
- FDA Drug Safety Guidelines
- Proper Labeling Procedures
- Problem-Solving Skills
Certification
- PharmacyTechnician Training - May 2021
Timeline
Substitute Teacher
Hoke County Schools
08.2022 - Current
Pharmacy Technician
Cape Fear Valley Medical Center
09.2021 - 02.2022
Customer Service Associate
EClerx Llc
03.2020 - 03.2022
Customer Service Representative
Walmart
10.2015 - 09.2019
High School Diploma -
Hoke County High School