Experience Specialist, Team Leader
Ashley Gradney
Aya Healthcare
I excel at building and leading high-performing teams across geographically diverse locations. My education and professional experience have strengthened my ability to develop strong industry relationships, manage fast-paced environments, drive process improvements, and consistently meet organizational goals. I am adept at fostering collaborative work environments and enhancing team performance through mentoring and training initiatives.
I serve as a reliable source of knowledge, support, and problem-solving for both clients and colleagues, emphasizing clear communication, patience, and dedication. Passionate about leveraging communication and conflict-resolution skills to strengthen cross-functional collaboration and achieve organizational objectives.
2
Languages
Work History
Travel Experience Specialist, Team Lead
Aya Healthcare
- Researched and resolved complex issues and appeals to facilitate prompt resolution.
- Conducted routine outreach to support understanding of policies and procedures.
- Implemented quarterly objectives, resulting in measurable improvements.
- Provided guidance and support, fostering a collaborative team environment.
- Identified and reported on utilization patterns to enhance quality of service delivery.
- Utilized specialized software to capture and process data.
- Worked with internal matrix partners to triage issues and submit work requests.
- Coordinated with cross-functional teams to develop training programs, fostering knowledge sharing and elevating team performance.
- Analyzed client feedback to refine service offerings, leading to measurable improvements in customer retention rates.
- Implemented a digital tracking system for travel itineraries, reducing administrative errors and expediting response times.
- Mentored team members to enhance skills and confidence, resulting in a more cohesive and motivated workforce.
- Together, my team and I consistently exceeded department goals through strategic planning, attention to detail and clear task delegation.
Teaching Assistant and Conversation Leader
UC San Diego Extension - English Language Institute
- Assisted with the implementation of structured lessons in grammar, vocabulary development, and conversation skills.
- Cultivated dialogue and instruction plans by creating an open space for diverse exchange of ideas, questions, and experiences.
- Identified student weak points and implemented corrective actions to resolve concerns.
- Coordinated peer feedback sessions that promoted constructive dialogue, resulting in improved confidence and fluency among participants.
- Evaluated student progress through assessments, allowing for tailored instructional adjustments that facilitated measurable improvements in learning outcomes.
- Developed engaging conversation topics and activities that sparked interest, fostering a dynamic classroom atmosphere and enhancing student retention. This led to measurable improvements in student fluency and confidence during language use.
- Fostered student curiosity and interest through creative hands-on activities.
- Boosted cultural and social awareness by incorporating group events throughout San Diego County, to encourage social immersion.
Processing and Administrative Associate
LabCorp
- Conducted administration work assisting patients, doctors, and nursing staff.
- Responsible for receiving, inputting, and processing biological specimens. Operated all packing and labeling equipment.
- Acted as a liaison between the laboratory and hospitals, as well as physicians.
- Adhered to established policies, procedures and compliance for satisfactory audit rating.
- Streamlined specimen processing, identified potential problems/errors, thus enhancing accuracy and significantly reducing turnaround times for critical test results.
- Coordinated communication between laboratories and healthcare providers, ensuring seamless information exchange and improving patient service.
- Maintained comprehensive records of specimen data, contributing to regulatory compliance and strengthening laboratory operations.
- Analyzed account discrepancies, implementing corrective measures that resolved issues promptly and improved client satisfaction.
- Provided excellent support to patients and medical staff, fostering a positive environment and enhancing overall patient experience.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Toyota Sales and Customer Service Representative
Toyota Motor Corporation
- Consulted and assisted clients with first hand details regarding the company's extensive quality products and financial aspects.
- Answered questions to pinpoint the best offerings, customized in person demonstrations and presentations to build trustworthy customer relationships.
- Reached out to potential leads through various channels, such as email, phone, text, and social media.
- Cultivated strong customer relationships, enhancing client retention and driving repeat sales through personalized follow-ups.
- Partnered with marketing to develop targeted outreach campaigns, increasing lead generation and expanding the customer base.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional customer service, addressing inquiries promptly and fostering a welcoming environment to enhance customer satisfaction.
- Analyzed sales data to identify trends and adjust strategies, leading to noticeable improvements in sales performance and inventory turnover.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
Education
Bachelor of Arts - International Studies/Business With A Minor in Linguistics
University of California-San Diego
01-2019
- Magna cum laude graduate
- 3 time Provost Honors honoree
- GPA 3.9
Associate of Arts with Honors
Mt. San Jacinto College
01.2017
- Honoree of the Honor's Enrichment Program
- Member of Phi Theta Kappa National Honor Society
Skills
Excellent communication
Event logistics
Quantitative and qualitative analysis
Problem-solving aptitude
Cultural and Diversity advocate
Time management abilities
Customer conflict resolution
Detail orientation
Languages
English (Native)
Spanish (Proficient)
Volunteer work
- Regularly volunteer at the Habitat for Humanity working with food pantries, homeless outreach, and construction projects.
- Educated young people about strategies for driving discussions and promoting social changes.
- Volunteer at senior communities fostering community, combatting isolation, and improving mental and physical health.
References
Alicia Ciaramitaro, Aya Healthcare (734-855-5623}
Tea Defilippi, Aya Healthcare (818-641-7733}
Custom
- Regularly volunteer at Habitat for Humanity and Feeding San Diego. It is an honor to be able to give back to the San Diego community.
- Dedicated to living a healthy lifestyle of outdoor activities, such as paddle boarding, hiking, camping, and mountain biking with my Labrador.
- Cooking and baking have become my outlet for relaxation, both mentally and of course physically.
Custom
- Global entry recipient and able to pass security clearance or any other necessary requirements for access to classified/secured information such as, background checks including polygraph or bio-metric screening.
Work History
01-2020
Timeline
Travel Experience Specialist, Team Lead
Aya Healthcare
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Teaching Assistant and Conversation Leader
UC San Diego Extension - English Language Institute
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Processing and Administrative Associate
LabCorp
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Toyota Sales and Customer Service Representative
Toyota Motor Corporation
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Mt. San Jacinto College - Associate of Arts with Honors,
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University of California-San Diego - Bachelor of Arts, International Studies/Business With A Minor in Linguistics
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