Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Graham

Fort Worth

Summary

Dedicated and personable customer service professional with extensive experience in troubleshooting, account management, sales, and technical support. Proven ability to assist customers in a fast-paced environment while maintaining high standards of service. Seeking to leverage strong communication skills and a solid background in customer service to contribute to a dynamic team.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

GPSI LLC
09.2021 - Current
  • Assisted customers with member account inquiries and troubleshooting.
  • Tracked and managed stolen vehicles, ensuring prompt resolution and customer satisfaction.
  • Offered excellent technical support, explained product benefits, and answered customer inquiries.
  • Demonstrated strong communication and problem-solving skills, ensuring positive customer experiences.
  • Built rapport with customers through active listening, empathy, and personalized interactions

Event coordinator

RCI Dining
01.2014 - 03.2020
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
  • Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
  • Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
  • Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
  • Coordinated with vendors to deliver exceptional catering and audiovisual services during events.

Education

Bachelor's degree - Psychology

University of Texas Arlington
Arlington, Texas
05-2029

Associates Degree - Social Work

Tarrant County College
Fort Worth, TX
12.2024

High School Diploma - undefined

Azle High School
Azle, TX

Skills

  • Upselling
  • Time Management
  • Technical Support
  • Communication skills
  • Conflict Resolution

Timeline

Customer Service Representative

GPSI LLC
09.2021 - Current

Event coordinator

RCI Dining
01.2014 - 03.2020

Associates Degree - Social Work

Tarrant County College

High School Diploma - undefined

Azle High School

Bachelor's degree - Psychology

University of Texas Arlington

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