Ashley Grant
Cypress,TX
Summary
Customer Success professional on a mission to bring value to clients and colleagues. Skilled at fostering long-term relationships, driving growth and efficiency, cross-functional collaboration. Passionate about delivering outstanding customer service and innovative solutions while driving revenue.
Overview
5
5
years of professional experience
Work History
Customer Success -Digital Specialist
Aspen Technology, Inc.
08.2023 - 07.2024
- Optimized customer success workflows by identifying bottlenecks and implementing process improvements accordingly.
- Collaborated with cross-functional teams to ensure seamless customer experiences across all touchpoints.
- Analyzed customer feedback data to identify trends and opportunities for improvement in service offerings.
- Developed and implement effective customer success playbooks, driving measurable improvements
- Built and maintained customer relationships, enhancing loyalty and long-term engagement.
Digital Account Executive
Hibu, Inc.
10.2022 - 07.2023
- Utilized data-driven insights to create effective marketing strategies, ensured alignment with clients' budgets and business goals.
- Worked closely with clients to understand their needs and develop customized marketing plans that foster long-term relationships.
- Implemented creative marketing solutions using the latest digital products and industry best practices to drive client success.
- Achieved revenue growth by prospecting new business opportunities and expanded the client base for small to mid-size enterprises.
Government Relations – Project Associate
Alliantgroup
09.2021 - 06.2022
- Collaborated with internal teams to secure essential documentation, advancing client files efficiently.
- Facilitated cross-functional team communication to streamline project deliverables, enhancing client satisfaction.
- Partnered with cross-functional teams to implement new workflows, enhancing project delivery speed.
Sr. Account Specialist
Enterprise Holdings Inc.
09.2019 - 09.2021
- Started as Trainee, promoted to Management Assistant for meeting all requirements and top regional ranking.
- Advanced to Senior Account Specialist in Truck Rental due to superior sales and management skills.
- Acquired new customers and collected unpaid invoices, contributing to branch growth.
- Led cross-functional teams to streamline processes and improve overall branch efficiency.
- Managed and resolved complex client issues, ensuring high levels of satisfaction and retention.
Education
BBA - Marketing And Professional Sales
Texas State University
San Marcos, TX05.2019
Skills
- Salesforce
- Power BI
- HubSpot
- Customer Service
Websites
Timeline
Customer Success -Digital Specialist
Aspen Technology, Inc.
08.2023 - 07.2024
Digital Account Executive
Hibu, Inc.
10.2022 - 07.2023
Government Relations – Project Associate
Alliantgroup
09.2021 - 06.2022
Sr. Account Specialist
Enterprise Holdings Inc.
09.2019 - 09.2021
BBA - Marketing And Professional Sales
Texas State University
Similar Profiles
Victoria P. MuiVictoria P. Mui
Senior Contracts Analyst at Aspen Technology, Inc.Senior Contracts Analyst at Aspen Technology, Inc.
Donna FontenotDonna Fontenot
Aspen Unified Scheduling (AUS) QE Lead at ASPEN TECHNOLOGY, INC.Aspen Unified Scheduling (AUS) QE Lead at ASPEN TECHNOLOGY, INC.
Kelley CarrKelley Carr
Senior Revenue Accounting Manager at Aspen Technology IncSenior Revenue Accounting Manager at Aspen Technology Inc
Hadija WalkerHadija Walker
Sonography Student at Memorial HermannSonography Student at Memorial Hermann
Tu Anh HoangTu Anh Hoang
Executive Assistant and Program Manager at St. Francis Xavier Lay Missionary SocietyExecutive Assistant and Program Manager at St. Francis Xavier Lay Missionary Society