Ashley Grisham
Pingree Grove,IL
Summary
Motivated and detail-oriented EMT with 3 years of experience in pre-hospital emergency care, including hands-on experience in advanced and critical care transport. Experienced in flight coordination and emergency medical flight dispatch for a private ambulance service. Seeking to leverage extensive knowledge in emergency response and excellent communication skills to contribute to a dynamic 911 dispatcher team.
*** Five years of serving experience
Overview
12
12
years of professional experience
1
1
Certification
Work History
Emergency Medical Technician
A-TEC Ambulance
Elgin, IL
02.2025 - Current
- Administered basic and emergency medical treatment to patients in various pre-hospital settings.
- Collaborated with healthcare professionals to ensure seamless patient transfer and continuity of care.
- Operated basic life support equipment, ensuring proper usage and maintenance in emergency situations.
- Trained and mentored junior EMTs on best practices for patient assessment and emergency response protocols.
Flight Coordinator
Superior Air-Med
08.2023 - 12.2024
- Communicated effectively with medical teams, pilots, and dispatchers to manage high-stress situations and ensure smooth operations.
- Utilized emergency dispatch protocols to manage flight logistics, patient information, and medical equipment readiness.
- Documented all flight-related details, including patient status, flight time, and medical interventions, ensuring accurate reporting and compliance with regulations.
EMT
Superior Ambulance
07.2021 - 12.2024
- Operated paramedic and critical care ambulances, assisting with advanced medical treatments and transport of high-acuity patients.
- Maintained medical equipment and inventory, ensuring all gear was operational and ready for immediate use.
Waitress
IHOP
03.2018 - 12.2020
- Provided excellent customer service in a fast-paced environment, consistently achieving high satisfaction scores.
- Assisted with training new staff members, helping them quickly learn restaurant procedures and customer service standards.
Waitress
Village Inn
Omaha, NE
01.2014 - 02.2017
- Delivered exceptional customer service in high-volume dining environment.
- Trained and mentored new staff on menu items and service standards.
- Managed multiple tables efficiently while maintaining accuracy in orders.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Resolved customer complaints promptly, enhancing overall guest satisfaction.
- Streamlined order taking process, reducing wait times for customers.
- Maintained cleanliness and organization of dining area to meet health standards.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
Diploma - Medical Billing and Coding
Herzing University
01.2023
EMT Program Graduate - undefined
Elgin Community College
01.2020
Highschool Diploma - undefined
Pius X Highschool
01.2013
Skills
- Clear, concise communication
- Ability to make quick, effective decisions in high-pressure situations
- Collaborative and effective when working with other emergency responders, nurses, and doctors
- Efficiently managing time during emergency calls and treatment, ensuring swift care
- Basic life support
- CPR and first aid
- Critical decision-making skills
- Vital signs monitoring
- Direct patient care
- Patient assessments
- Patient transport
- Patient management
- Ambulance driving
- Supply restocking
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Order taking
- Attention to detail
- Cash handling
- Decision-making
- Safe food handling
- Handling complaints
- Menu recommendations
- Service prioritization
- Food running
- Memory retention
- Complex Problem-solving
- Table setting
- Order accuracy
Certification
Emergency Medical Technician NREMT - National Certification
Emergency Medical Technician IDPH - State Certification
Timeline
Emergency Medical Technician
A-TEC Ambulance
02.2025 - Current
Flight Coordinator
Superior Air-Med
08.2023 - 12.2024
EMT
Superior Ambulance
07.2021 - 12.2024
Waitress
IHOP
03.2018 - 12.2020
Waitress
Village Inn
01.2014 - 02.2017
EMT Program Graduate - undefined
Elgin Community College
Highschool Diploma - undefined
Pius X Highschool
Diploma - Medical Billing and Coding
Herzing University