Ashley Guajardo
Foley
Summary
Dedicated professional with over 10 years of experience in medical office administration, patient scheduling, and team leadership. Proven ability to streamline operations, enhance patient satisfaction, and ensure compliance with HIPPA and insurance protocols. Adept at managing high-volume environments with precision and empathy.
Overview
11
11
years of professional experience
Work History
Radiology Scheduler
CHS, Grandview Medical Center
11.2024 - Current
- Scheduled radiology appointments using electronic health record systems.
- Coordinated with healthcare providers to ensure timely patient care.
- Managed high call volumes efficiently while maintaining a professional demeanor and providing exceptional customer service to both internal staff members and external callers alike.
- Assisted in maintaining up-to-date patient records by diligently updating demographic information and insurance details.
- Ensured compliance with HIPAA regulations when handling sensitive patient information during scheduling processes.
ER Registrar
CHS, South Baldwin Health
07.2024 - 11.2024
- Registered patient information accurately into electronic health record systems.
- Verified insurance coverage and eligibility for incoming patients.
- Coordinated with medical staff to streamline patient check-in processes.
- Managed patient flow efficiently during high-volume periods in the emergency department.
ER Registrar
CHS, Northwest Porter Health
10.2023 - 02.2024
- Ensured compliance with hospital policies and HIPAA regulations in all registrations.
- Resolved patient inquiries and concerns, enhancing overall satisfaction experience.
- Served as a liaison between patients, families, and medical staff, fostering clear communication during critical moments.
- Obtained payments from patients and scanned identification and insurance cards.
Medical Receptionist
Urology Associates of Mobile
12.2020 - 10.2023
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Processed patient intake forms accurately, ensuring compliance with healthcare regulations.
- Coordinated communication between patients and medical staff to streamline operations.
- Handled insurance verification and billing inquiries to support financial processes.
Medical Office Manager
Professional Management Services; Jeanne Birkenhauer, MD
05.2015 - 10.2020
- Oversaw daily operations, ensuring efficient patient flow and scheduling accuracy.
- Implemented electronic health record system, enhancing data management and access.
- Trained and mentored administrative staff, fostering professional development and team cohesion.
- Developed standard operating procedures, improving workflow efficiency and compliance.
Education
Bachelor of Science -
Columbia Southern University
Orange Beach, AL05-2026
Technical Certificate in Health Science -
Ivy Tech Community College of Indiana
Valparaiso, IN05-2023
High School Diploma -
River Forest Jr-Sr High School
Hobart, IN05-2006
Skills
- EMR systems: Epic, Cerner, Athenahealth, Allscripts, Practice Fusion
- Scheduling & Billing: Medical scheduling, CPT coding, insurance verification, & prior authorizations
- Office Tools: Microsoft Office Suite, Google Docs, MEDHOST, & blackboard
Timeline
Radiology Scheduler
CHS, Grandview Medical Center
11.2024 - Current
ER Registrar
CHS, South Baldwin Health
07.2024 - 11.2024
ER Registrar
CHS, Northwest Porter Health
10.2023 - 02.2024
Medical Receptionist
Urology Associates of Mobile
12.2020 - 10.2023
Medical Office Manager
Professional Management Services; Jeanne Birkenhauer, MD
05.2015 - 10.2020
Bachelor of Science -
Columbia Southern University
Technical Certificate in Health Science -
Ivy Tech Community College of Indiana
High School Diploma -
River Forest Jr-Sr High School