Hi, I’m
Ashley Guerra
San Diego,CA
Summary
Dynamic leader with a proven track record at Amazon, exemplifying Amazon’s Leadership Principles by demonstrating Ownership, Bias for Action, and Deliver Results. Adept in logistics management and fostering team leadership, consistently raising the bar on operational efficiency and cross-functional coordination. Excels in problem-solving, leveraging customer obsession to ensure high standards of compliance and operational excellence, driving significant improvements in performance metrics.
Overview
7
years of professional experience
1
Certification
Work History
Amazon Robotics
Area Manager of Operations
09.2021 - Current
Job overview
- Led a team of professionals, fostering a collaborative environment to achieve company goals.
- Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
- Assisted in recruiting, hiring and training of team members.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
- Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
- Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
La Jolla Beach & Tennis Club Tennis Shop
Assistant Manager
03.2018 - 08.2021
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Humanitas University Campus , Tijuana Mex
12-2018
Skills
- Operational efficiency
- Logistics management
- Workforce planning
- Cross-functional coordination
- Warehouse management
- Team leadership
- Problem-solving
- Customer service
Certification
- Six Sigma Certification
Languages
Spanish
Native or Bilingual
Timeline
Area Manager of Operations
Amazon Robotics
09.2021 - Current
Assistant Manager
La Jolla Beach & Tennis Club Tennis Shop
03.2018 - 08.2021
- Six Sigma Certification
Humanitas University Campus
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