ASHLEY GUILLEN
Wildomar,CA
Summary
Results-oriented professional with over 7 years of management experience in team leadership, staff development, and business operations, now building a career in Applied Behavior Analysis (ABA). Successfully passed the Registered Behavior Technician (RBT) examination, with certification pending. Brings strong communication, organizational, problem-solving, and collaboration skills to support client-centered care and effective treatment implementation.
Overview
13
13
years of professional experience
Work History
Behavior Interventionist
ACES
Murrieta, California
09.2026 - Current
- Completed 40 hour RBT training that included behavior reduction and skill acquisition procedures.
- Developed knowledge of implementing behavior intervention plans and following individualized treatment protocols under clinical supervision.
- Participated in session observations focused on ethical, client-centred care and professional conduct.
General Manager
LINDORA
Corona, CA
07.2023 - 03.2026
- Managed financial performance, including budgeting, revenue growth, expense control, and overall profitability.
- Led hiring, onboarding, training, and development of staff to build a high-performing, collaborative team.
- Oversaw day-to-day staffing, workflow, and business operations to ensure the clinic consistently met organizational expectations and performance goals.
- Monitored key performance indicators and analyzed business trends to uncover opportunities for enhancing clinic performance and client outcomes.
- Monitored key performance indicators and analyzed business trends to identify opportunities for improved clinic performance and client outcomes.
- Created and executed marketing strategies that increased client acquisition and engagement, improving overall retention.
- Created and executed marketing strategies designed to increase client acquisition, engagement, and retention.
- Addressed client concerns and operational challenges effectively while maintaining a high standard of customer service.
Center Director
JENNY CRAIG
Laguna Niguel, CA
05.2021 - 05.2023
- Drove revenue growth through strategic sales leadership, operational management, performance optimization, and team development.
- Led and coached a high-performing team to increase center traffic, strengthen brand awareness, improve sales performance, and increase client engagement.
- Increased client retention by 20% through targeted customer service initiatives and proactive follow-up programs.
- Coached team to enhance center traffic, strengthen brand awareness, and improve sales performance while boosting client engagement.
- Increased client retention by 20% through enhanced customer service initiatives and proactive client follow-up programs.
- Identified operational opportunities and implemented strategies that enhanced efficiency and supported sales performance and business growth.
- Recruited, hired, trained, mentored, and evaluated employees while managing scheduling, performance expectations, and workforce planning.
Assistant Manager
RUBIO'S COASTAL GRILL
San Diego, CA
01.2019 - 05.2021
- Supervised daily restaurant operations and team performance to maintain efficient workflow, productivity, and customer service standards.
- Managed labor cycles by executing sales goals, delegating responsibilities, and adjusting staffing based on business needs.
- Managed labor cycles by executing sales goals and adjusting staffing to align with business needs.
- Trained and developed team members to enhance skills and support internal promotions.
- Managed inventory and placed food, supply, and beverage orders to maintain product availability and minimize shortages.
- Resolved customer concerns with effective solutions, ensuring high service standards were maintained.
- Enforced company policies and operational standards to ensure consistency, compliance, and a professional customer environment.
Shift Leader / Cashier
RUBIO'S COASTAL GRILL
Escondido, CA
02.2014 - 01.2019
- Supported daily restaurant operations, ensuring seamless customer service, accurate cash handling, and effective inventory management.
- Managed restaurant operations, coordinating multiple work areas to enhance service efficiency and customer satisfaction.
- Supervised team members, delegating responsibilities to optimize productivity and streamline workflow.
- Supported daily restaurant operations across customer service, cash handling, inventory, food service, and team supervision.
- Built strong customer relationships and provided service focused on repeat business and customer satisfaction.
- Assisted with inventory management and maintenance tasks to ensure smooth operations.
- Demonstrated flexibility by working additional shifts and adapting to changing business demands.
Education
High School Diploma -
Escondido High School
Escondido, CASkills
- Client relationship management
- Conflict Resolution and Problem Solving
- Process improvement
- Client acquisition
- KPI management
- Workforce planning
- Team Leadership & Development
- Revenue Growth and Sales Strategy
- Budget and Expense Management
- Profit and loss
- Operations and Business Management
- Scheduling & Labor Management
- Inventory Management
- Microsoft Excel
- Compliance & Policy Implementation
Certifications
- Registered Behavior Technician (RBT) — Certification Pending; examination passed October 2026
- Basic Life Support (BLS) — American Red Cross | Valid through September 2028
Timeline
Behavior Interventionist
ACES
09.2026 - Current
General Manager
LINDORA
07.2023 - 03.2026
Center Director
JENNY CRAIG
05.2021 - 05.2023
Assistant Manager
RUBIO'S COASTAL GRILL
01.2019 - 05.2021
Shift Leader / Cashier
RUBIO'S COASTAL GRILL
02.2014 - 01.2019
High School Diploma -
Escondido High School