Ashley Gulley
Cincinnati,OH
Summary
Experienced with branch office administration, focusing on optimizing daily operations and supporting staff. Utilizes strong organizational and communication skills to ensure smooth office functions and client interactions. Track record of enhancing operational efficiency and maintaining a collaborative workplace.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Branch Office Administrator
Edward Jones
Cincinnati, OH
05.2022 - Current
- Coordinated schedules and appointments for branch staff, optimizing time management processes.
- Maintained inventory levels of office supplies, minimizing costs while ensuring availability of necessary items.
- Provided exceptional customer service to coworkers, vendors, and clients, promoting a welcoming atmosphere at the branch office.
- Composed professional business correspondence, emails, meetings notes and other documents.
- Ensured compliance with company regulations by completing regular reviews of internal documents and records.
- Consulted with customers to resolve basic issues or direct to correct staff member.
- Facilitated team communication, leading to a cohesive and productive work environment.
Cosmetologist
Self Employed
Cincinnati, OH
02.2019 - 05.2022
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
Education
No Degree - Business Administration
University of Arizona Global Campus
OnlineHigh School Diploma -
Oak Hills
Cincinnati05-2019
Skills
- Scheduling appointments
- Office management
- Telephone reception
- Document preparation
- Customer engagement
- Updating client data
- Teamwork and collaboration
- Organizational skills
- Excellent communication
Certification
- Series 7 License - December 2024
- Cosmetology License - February 2019
Timeline
Branch Office Administrator
Edward Jones
05.2022 - Current
Cosmetologist
Self Employed
02.2019 - 05.2022
No Degree - Business Administration
University of Arizona Global Campus
High School Diploma -
Oak Hills