Ashley Guzman
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Manager / Manager
Pizza Studio
11.2019 - Current
- Oversaw the shift leads and crew team
- Ensured breaks were taken at appropriate times while ensuring that customers were having a great experience
- Dealt with customer complaints when arised
- Ensured that team members were assigned to each station to have a smooth lunch rush
- Kept track of labor to ensure we were meeting our daily and weekly goals
- Conducted weekly store inventory and inputted data into our system (QSR) to calculate our food cost
- Control food cost and food usage
- Placed weekly merchandise orders for the store
- Managed catering order, created invoices and ensured the order was prepared and delivered on time
- Created necessary invoices for catering orders and emails to necessary parties to ensure payments were received on time
- Went to the bank to deposit our daily sales and made change
- Entered our daily sales in Brink after depositing
- Assisted in managing the Buena Park location
- Conducted interviews
- Sent over hire paperwork, invoices (Sysco & Cintas) and outstanding permits (business license & fire) to our accountant.
Transaction Coordinator
Century 21 A Better Service Realty
07.2021 - 06.2022
- Assisted agents in real estate transactions once escrow was open
- Was in charge of ensuring forms needed for the transaction were complete, signed by all parties
- Uploaded paperwork onto our database
- Ensure deadlines are met on time
- Communicated with both the listing agent and selling agent team, Loan team and Escrow team to ensure all documents were processed in a timely manner in order to close the deal before the clients interest rate expired
- Meet with clients via person to explain necessary documents that required signatures and assist them through their home buying or home selling process (focused mainly in residential sales, assisted in some probate and commercial)
- Ordered NHD Reports, Pre-sale reports (if required)
- Reviewed Premium with the clients.
Crew Member
Pizza Studio
08.2018 - 11.2019
- Greeting customers and assisting them on creating their food order
- Serving each guest courteously on the cashier in a fast paced manner
- Constantly cleaning the dining room to ensure a clean area for customers to dine
- Communicated with my team to ensure a customer had a pleasant experience.
09.2016 - 11.2016
- Encourage registered voters to vote for Frine Medrano for City Council via telephone and canvassing
- Data entry for Political Data Inc.
Education
Bachelors - Sociology
UCLA
06.2021
High School Degree -
International Studies Learning Center
06.2017
Skills
- Fast Learner
- Bilingual
- Detail Oriented
- Business Development
- Organized
- Business Administration
- Staff Management
- Interpersonal Communication Skills, verbal and written
- Paperless Pipeline database
- Document Management
- File Organization
- Mail Handling
References
- Ruben Sarinana, 562-881-8431
- Maribel Chavez, 562-569-2328
- Marco Otero, 562-413-7388
- Moises Olvera, 562-213-3392
Languages
Spanish
Native or Bilingual
Timeline
Transaction Coordinator
Century 21 A Better Service Realty
07.2021 - 06.2022
Assistant Manager / Manager
Pizza Studio
11.2019 - Current
Crew Member
Pizza Studio
08.2018 - 11.2019
09.2016 - 11.2016
Bachelors - Sociology
UCLA
High School Degree -
International Studies Learning Center
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