Nicole Guzman
Pacha NYC
Tampa,FL
5
years of professional experience
Personable Cocktail Server skilled in adapting to dynamic environments and serving diverse crowds of patrons. Smoothly manage high-volume shifts while consistently performing with efficiency and enthusiasm. Excellent cocktail serving knowledge and superior service standards.
Work History
Model Cocktail Server
1 Year 7 Months- Collected payment for drinks served, balanced cash receipts and maintained accurate cash drawer
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Help the bartender to receive and prepare orders
- Respect for incoming customers and greeting with customers
- Anticipated guest needs and provided proactive service
- Communicated with guests to record orders and assess needs
- Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers
- Ensured superior service and efficiency at all times
- Reviewed identification in adherence with state and federal laws for serving alcohol
Cocktail Waitress
3 Years 1 Month- Checked identification to enforce age requirement for alcoholic beverages
- Monitored guests for intoxication and immediately reported concerns to management
- Maintained customer satisfaction with timely table check-ins to assess drink or other needs
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
- Maintained accuracy and efficiency when processing sales transactions
- Restocked salad bar and buffet for lunch and dinner service
- Maintained clean and organized bar area, including bar tables and chairs
Education
High School Diploma
Skills
Guest seating arrangements
Menu presentation
Cash handling
Menu memorization
Table setting
Sale expertise
Daily specials memorization
Item promotion
Bilingual
Timeline
Model Cocktail Server
Pacha NYC
08.2013 - 03.2015Read More
Cocktail Waitress
Sin City Night Club
05.2010 - 06.2013Read More
George Washington High School
High School Diploma
Read More