Ashley Hales

• Examined customer loan applications for loan approvals and denials.
• Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
• Originated, reviewed, processed, closed and administered customer loan proposals.
• Advised clients on mortgage, education and personal loans.

Customer Care specialist 1

*personal accounts

*online banking

*overdraft

*helping clients understanding their accounts

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Recommended products to customers, thoroughly explaining details.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Responded to customer requests for products, services and company information.
• Cross-trained and backed up other customer service managers.
• Effectively communicated with customers about account changes, new [Type] products or services and potential [Type] upgrades.

• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Helped customers complete purchases, locate items and join reward programs.
• Balanced and organized cash register by handling cash, counting change and storing coupons.
• Informed customers of current store promotions to encourage additional sales purchases.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Supported efficient and timely replenishment of sales floor merchandise.
• Maintained clean sales floor and straightened and faced merchandise.
• Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Greeted customers and helped with product questions, selections and purchases.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Opened and closed store independently and prepared nightly bank drop for manager.
• Worked with loss prevention in monitoring shopper behavior.

• Delivered exceptional programming to audience members by always researching events, guests and programs thoroughly.
• Engaged with audience members through telephone calls and personal commentary on musical selections, political happenings and other items of interest.
• Stayed up-to-date on FCC requirements for various shows, adapting stories and plans accordingly.
• Used coordination and planning skills to achieve results according to schedule.