Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHAKYRA THOMAS

MD

Summary

Dedicated worker with a history of success achieving customer satisfaction, retention and referrals through the continuous provision of top quality services and support. With Highly skilled Loan Specialist experience and Hardworking professional with over few years of assisting clients, scheduling payments and reviewing credit histories. Knowledgeable in all credit procedures. Blending strong analytical and communication skills to identify and address the individual needs of clients, recommending and effectively promoting products in alignment with preferences. Leading Strategically a group of individuals across high-traffic office environments. Work with account executives to design industry-specific outreach efforts.

Overview

6
6
years of professional experience

Work History

Loan Specialist

OneMain Financial
05.2023 - Current
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Approve loan applications based on customer creditworthiness and provided detailed financial advice.
  • Assisted customers with completing loan applications and other paperwork.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Negotiate loan terms and conditions with customers to secure best deal.
  • Identified opportunities to cross-sell and upsell loan products to customers.
  • Compiled closing packages for drafting and presentation accuracy.
  • Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
  • Maintained strict confidentiality of bank records and client information.
  • Closed serval loans within first month of being with the company also obtaining my insurance license.

Sales Specialist

Marlo furniture
06.2022 - 05.2023
  • Manage a database comprise of customer information, leads and potential sales opportunities
  • Coach, mentor, and develop store staff on how to effectively engage and sell merchandise
  • utilizing the electronic system Salesforce.com
  • Maximize sales performance through strong relationships with clients and awareness of their needs and lifestyles
  • Utilize Salesforce tools to ensure standardized process throughout all stages of a sale
  • Achieve weekly, monthly, and annual sales and activity quotas
  • Assist managers with monthly sales promotions & office needs .

Sales Associate

Bob's Discount Furniture
05.2018 - 06.2022
  • Developed positive customer relationships through friendly greetings and excellent service
  • Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products
  • Managed also tracked supply using company inventory management software
  • Provided repeat customers with exceptional care and attention
  • Applied excellent communication skills plus ability to establish rapport to close sales and meet targets
  • Collaborated with team to complete store maintenance, stocking, merchandising and up keep
  • Management training program
  • Cultivated oyal customer base,resulting in a high level of repeat & referral business
  • 1.1 million dollar sales writer
  • 3 years being best of bobs top sales associate

Driver Helper/Package Handler

United Parcel Service Inc, UPS
10.2017 - 01.2018
  • Maintained accurate stock records and schedules
  • Labeled packages according to instructions provided on work orders
  • Sorted items according to its destination
  • Picked up incoming stock and delivered materials to designated locations
  • Help assist with delivering up to 600 packages per day
  • Lift up to 100lbs
  • Learn different delivery routes
  • Assist any disabled customers with handling heavy items
  • Help assist dispatch with missing items

Education

High School Diploma -

Westlake High School
2017

Some College (No Degree) - Insurance License

State Of Maryland Online
Maryland

Skills

  • Project management skills
  • Collection calls
  • Advanced MS Office Suite
  • Google workspace
  • Data entry
  • Powerful negotiator
  • Extreme organization
  • Digital Media knowledge
  • Goal-oriented
  • Multi-tasker
  • Adobe Scan
  • Time management
  • Product knowledge
  • Networking
  • Tech savvy
  • Event planning
  • Dispatch
  • Pre-Qualification
  • Commercial and Credit Loans
  • Financial Services
  • Telephone Etiquette
  • Customer Experience
  • Real Estate Loans
  • Business Development
  • Corporate Tax Returns
  • Cash Handling
  • Appraisal Reports
  • Sales Expertise
  • Client Service

Timeline

Loan Specialist

OneMain Financial
05.2023 - Current

Sales Specialist

Marlo furniture
06.2022 - 05.2023

Sales Associate

Bob's Discount Furniture
05.2018 - 06.2022

Driver Helper/Package Handler

United Parcel Service Inc, UPS
10.2017 - 01.2018

High School Diploma -

Westlake High School

Some College (No Degree) - Insurance License

State Of Maryland Online
SHAKYRA THOMAS