Adept at streamlining loan processing and enhancing customer satisfaction, Providing leveraged Microsoft Excel and problem-solving skills at Small Business Administration to exceed quarterly goals. Specializing in loan compliance and customer service, Ensuring significant reduced approval times and mentored new hires, ensuring high-quality document management and regulatory adherence. Highly skilled Loan Specialist with expertise in data accuracy and security. Hardworking professional with over 17 years of assisting clients, scheduling payments and reviewing credit histories. Knowledgeable in all credit procedures.