Ashley Hampton
Bethelehem,Ga
Summary
Hospice Nurse with 12+ years of experience assisting terminally ill patients and supporting their families. Well-versed in medical terminology, proficient in updating charts, and skilled at administering medications as per physician’s instructions. Dedicated to providing patients and families with exceptional care, education and emotional support while managing daily healthcare duties.
Overview
13
13
years of professional experience
Work History
Hospice Clinical Manager
Amedisys Hospice
Lawrenceville, GA
10.2024 - Current
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
- Oversaw overall operation of nursing services and patient care.
- Collaborated with other departments to coordinate seamless patient care across various medical specialties.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Implemented new policies and educated staff on changes.
- Handled job duties for staff members which were unavailable or out of office.
Hospice Clinical Manager
Aveanna Heathcare
Duluth, Georgia
05.2023 - Current
- Managed daily operations including staffing levels, budgeting, scheduling and resource allocation.
- Developed and maintained clinical policies and procedures.
- Reviewed reports from physicians regarding treatments performed on patients.
- Participated in meetings with other healthcare professionals to discuss best practices.
- Provided oversight of compliance with all federal, state, local regulations, laws and standards.
- Implemented strategies for improving efficiency within the department.
- Intervened on behalf of patients when necessary to ensure optimal outcomes.
- Supervised staff in the delivery of patient care services.
- Coordinated interdisciplinary teams for complex cases.
- Conducted regular reviews to evaluate effectiveness of care plans.
- Collaborated with external organizations such as insurance companies for reimbursement purposes.
- Ensured that staff members adhere to professional standards of practice.
- Analyzed data to identify trends in quality improvement initiatives.
- Investigated incidents or complaints related to clinical practice.
- Facilitated communication between medical personnel, patients and their families.
- Assisted with recruitment, selection, orientation and training activities for new employees.
- Created and implemented quality assurance programs to ensure patient safety and satisfaction.
- Monitored performance of clinical staff against established metrics.
- Maintained accurate records of patient care services provided by the department.
- Oversaw development of individualized treatment plans for each patient.
- Developed and initiated departmental goals, standards of performance, policies and procedures.
- Interviewed applicants and made recommendations for new hires.
- Managed clinical operations and procedures and enforced adherence to federal and state regulations and healthcare law requirements.
- Managed overall operation of nursing services and patient care by handling financial management, quality assurance, patient care, safety risk management and facility maintenance.
- Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
- Monitored and tracked medication of patients and maintained medical equipment.
- Coordinated with nurse manager to develop programs targeting nurse education, overall departmental competencies, individual performance, patient safety, and service-related issues.
- Managed patient care and clinic services and handled financial management, quality assurance, safety and risk management and facility maintenance.
- Partnered with nurse manager to raise standards of practice by monitoring, analyzing, and correcting staff performance.
- Created onboarding program for new staff members, training in customer service and billing procedures.
- Enforced compliance with local, state and federal healthcare regulations, including Medicare and Medicaid requirements, HIPAA, OSHA and CLIA.
- Oversaw daily activities and interactions with patients.
- Introduced new departmental policies and oriented staff to facilitate adoption of changes.
- Liaised between patients and physicians and educate patients and caregivers on diagnoses, treatment plans and wound or disease management.
- Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Educated patients and caregivers on diagnoses, treatment plans and wound or disease management.
- Collaborated with healthcare professionals to deliver high-quality patient care.
- Provided clinical oversight for many patients.
- Coordinated weekly work schedules for department employees.
- Assessed records of each patient, reviewed databases and checked referrals to locate potential research study participants.
Hospice on Call Nurse
Kindred Hospice
Gainesville, Georgia
05.2021 - 05.2023
- Assessed patients' health condition and determined the level of care needed.
- Provided emotional support during difficult times while maintaining a professional demeanor at all times.
- Evaluated patient response to treatments and reported any adverse reactions promptly to attending physician.
- Managed triage phone calls by providing appropriate advice or making visit
- Prioritized multiple tasks to accommodate urgent requests from patient and family
- Administered medications as prescribed by physicians.
- Conducted home visits regularly to assess patient's condition and provide necessary interventions.
- Administered medications as prescribed by physicians while monitoring for side effects.
- Educated patients and family members on disease process, medication administration, nutrition and symptom management.
- Assisted in end-of-life decision making processes with respect to patient wishes.
- Provided physical, emotional, and spiritual support to patients and their families.
- Monitored vital signs, observed changes in condition, and reported any concerns to physician.
- Delivered respectful, compassionate care to each patient and family member.
- Completed emergency, and after hour admissions
Hospice Case Manager
Homestead Hospice
Athens, Georgia
05.2012 - 06.2021
- Coordinated with physicians, nurses, social workers, therapists, and other healthcare providers to ensure quality patient care.
- Provided emotional support for both terminally ill patients and their families during difficult times.
- Responded promptly to phone calls from family members or caregivers regarding end-of-life issues.
- Monitored pain levels in hospice patients and implemented appropriate interventions as needed.
- Assessed the psychosocial status of hospice patients and provided counseling services as needed.
- Assisted with arrangements for bereavement services after a patient's death.
- Collaborated with physicians, nurses and other healthcare providers to develop individualized treatment plans for each patient.
- Provided referrals to outside agencies such as financial assistance programs or grief counseling groups.
- Assessed patient's physical, psychological, social, spiritual and environmental needs.
- Conducted home visits to assess the physical and emotional needs of hospice patients.
- Ensured that all documentation was completed accurately and timely according to agency guidelines.
- Provided education and support to family members of hospice patients regarding end-of-life care.
- Participated in interdisciplinary team meetings to discuss patient progress, plan of care changes, or discharge planning.
- Developed individualized care plans for hospice patients based on their specific needs.
- Maintained accurate medical records for each patient in accordance with state regulations.
- Developed educational materials about end-of-life issues for use by staff or family members.
- Administered medication to patients according to strict schedules.
- Supervised other workers and caregivers providing services to clients.
- Planned and coordinated discharge from care facility to patient's home.
- Collaborated with other professionals to assess client needs.
- Completed admissions and pronouncements
- On call rotation
Education
BSN -
Brenau
05.2010
High school diploma -
Jackson County Comp High School
01.2006
Skills
- Team leader
- Self starter
- Great time management
- Great communication skills
- Emotional Support
- Compassionate Care
- Care Planning
- Multitasking
- Providing education on hospice services and end of life care
Activities
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Timeline
Hospice Clinical Manager
Amedisys Hospice
10.2024 - Current
Hospice Clinical Manager
Aveanna Heathcare
05.2023 - Current
Hospice on Call Nurse
Kindred Hospice
05.2021 - 05.2023
Hospice Case Manager
Homestead Hospice
05.2012 - 06.2021
BSN -
Brenau
High school diploma -
Jackson County Comp High School