Ashley Hancel
Fort Mill,SC
Summary
Skilled in cash handling and employee training, with extensive experience in overseeing daily operations and creating reports for upper management review. Successfully identified areas for process optimization, leading to increased efficiency within the department. Trained team members on new procedures, fostering a culture of continuous improvement and accountability. Established performance goals for staff, monitoring progress to ensure alignment with departmental objectives.
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
2
2
years of professional experience
Work History
Head Cashier
Lowes Home Improvment
Fort Mill, SC
04.2023 - Current
- Participated in annual inventory audits to verify stock counts against physical inventories.
- Developed creative solutions for reducing costs associated with managing the cashier staff.
- Identified opportunities for improving operational efficiency through process optimization initiatives.
- Collaborated with the management team to determine appropriate staffing levels for peak hours.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
- Investigated discrepancies between reported sales figures and actual amounts collected at registers.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
Department Supervisor
Lowes Home Improvment
Fort Mill, SC
04.2023 - Current
- Analyzed data to identify areas of improvement within the department.
- Trained employees on new processes or procedures as needed.
- Created reports summarizing daily operations for upper-level management review.
- Oversaw the hiring process, including recruiting, interviewing, and onboarding new employees.
- Organized special events or meetings related to the department's activities.
- Resolved customer complaints in a timely manner.
- Established goals for each team member and monitored progress towards those objectives.
- Implemented strategies to increase efficiency while reducing costs.
Cash Office Clerk
Lowes Home Improvment
Fort Mill, SC
04.2023 - Current
- Monitored inventory levels of supplies used in the Cash Office area such as deposit slips, receipt books.
- Conducted weekly audits of registers for accuracy and compliance with policies.
- Performed daily deposits into bank accounts as per store policy.
- Maintained a clean and organized workspace according to company standards.
- Counted and verified currency, coins and checks received during shift.
- Balanced daily cash register totals to ensure accuracy of transactions.
Education
High School Diploma -
Nation Ford High School
Fort Mill, SC05-2023
Skills
- Cash handling
- Inventory management
- Process optimization
- Customer service
- Employee training
- Operational efficiency
- Team leadership
- Performance evaluation
- Leadership skills
- Problem-solving
- Time management
Timeline
Head Cashier
Lowes Home Improvment
04.2023 - Current
Department Supervisor
Lowes Home Improvment
04.2023 - Current
Cash Office Clerk
Lowes Home Improvment
04.2023 - Current
High School Diploma -
Nation Ford High School