Ashley Hardy
Remote,OK
Summary
Military-focused professional with 8 plus years of experience supporting Service Members, veterans, and civilians in DoD and healthcare environments. Former Medical Office Assistant for Behavioral Health services at Schofield Barracks, serving as a first point of contact for individuals in high-stress and sensitive situations. Skilled in needs assessment, triage, confidential documentation, and referral coordination, with strong emotional intelligence and a calm, compassionate approach aligned with Military OneSource values.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist – Compensation & Prep Scheduler
VetClaims.ai
10.2025 - Current
- Serve as the first point of contact for veterans and clients seeking assistance with complex, high-stakes compensation and claim-related matters.
- Conduct initial review and assessment of inquiries and documentation to determine appropriate next steps, identify risks, and escalate sensitive or urgent concerns.
- Communicate with empathy and professionalism when clients are experiencing stress, frustration, or uncertainty.
- Maintain accurate, confidential records in compliance with documentation, quality, and data protection standards.
- Partner cross-functionally to resolve issues efficiently while ensuring continuity of client support.
- Monitor trends, service metrics, and feedback to identify risks and improvement opportunities.
Human Resources Specialist
Office of the Chief of Air Defense Artillery
Fort Sill, OK
12.2024 - 09.2025
- Served as a primary support and advisory contact for military-aligned civilian employees and leadership regarding policies, procedures, and sensitive personnel matters.
- Assessed employee concerns and determined appropriate courses of action, escalating complex or high-risk issues as required.
- Maintained accurate, confidential personnel records in compliance with federal regulations and Army policy.
- Coordinated onboarding activities, system access, and documentation for new hires.
- Supported recruiting and staffing across multiple occupational specialties, ensuring fairness and compliance.
- Demonstrated sound judgment and discretion when handling emotionally charged or sensitive situations.
Human Resources / Office Support Assistant
USAG Daegu, Command Group
South Korea
12.2022 - 07.2024
- Supported HR operations for Service Members and civilians in a high-tempo overseas environment, serving as a primary point of contact for sensitive personnel matters.
- Processed personnel actions and pre-employment screenings with strict attention to accuracy, confidentiality, and regulatory compliance.
- Maintained detailed documentation in automated HR systems and coordinated across commands to resolve issues efficiently.
Military Spouse Career Coach
Mt. Carmel Veterans
Colorado Springs, CO
01.2021 - 06.2022
- Provided individualized career coaching to 50–60 military-affiliated clients, many facing employment, relocation, and family-related stressors.
- Conducted structured follow-ups to assess progress, identify barriers, and provide targeted support.
- Delivered interview coaching and employment readiness guidance, improving client confidence and outcomes.
- Supported veteran and military spouse populations with empathy, professionalism, and mission-focused care.
Education
Master of Human Resource Management (MHRM) -
University of Arizona Global Campus
Skills
- Customer service
- Good communication skills
- Customer relations
Timeline
Customer Service Specialist – Compensation & Prep Scheduler
VetClaims.ai
10.2025 - Current
Human Resources Specialist
Office of the Chief of Air Defense Artillery
12.2024 - 09.2025
Human Resources / Office Support Assistant
USAG Daegu, Command Group
12.2022 - 07.2024
Military Spouse Career Coach
Mt. Carmel Veterans
01.2021 - 06.2022
Master of Human Resource Management (MHRM) -
University of Arizona Global Campus