Halee Gibson
Talbott,TN
Summary
Dedicated Customer Service Scheduler with a proven track record in appointment scheduling, customer relations, and workflow management. Strong organizational and communication skills drive enhanced customer satisfaction.
Overview
13
13
years of professional experience
Work History
Customer Service Scheduler
Rick McGill's Toyota
Alcoa, TN
11.2021 - Current
- Scheduled customer appointments to optimize service department efficiency.
- Managed daily workflow to ensure timely service delivery and customer satisfaction.
- Coordinated with technicians to align service schedules with available resources.
- Utilized dealership management software to track customer interactions and appointments.
- Implemented follow-up procedures to enhance customer retention and loyalty initiatives.
- Developed a comprehensive knowledge base of company services to better assist customers with inquiries and bookings.
Housekeeping Coordinator
Asbury Communities
Maryville, TN
09.2018 - 11.2021
- Coordinated daily housekeeping operations to ensure cleanliness and sanitation standards were met.
- Developed and implemented efficient scheduling for housekeeping staff to optimize workflow.
- Trained new staff on best practices for cleaning procedures and equipment usage.
- Conducted regular inspections to maintain high levels of quality control in service delivery.
- Collaborated with maintenance teams to address facility needs and improve overall resident satisfaction.
- Monitored compliance with health regulations, ensuring safety protocols were consistently followed.
- Trained new hires on proper housekeeping procedures, leading to increased consistency in service quality.
- Completed schedules, shift reports, and other business documentation.
Caregiver
Self Employeed
Maryville, TN
04.2013 - 09.2017
- Provided personalized care and assistance with daily living activities for clients.
- Developed and implemented tailored care plans to meet individual needs.
- Monitored client health and reported changes to healthcare professionals promptly.
- Assisted clients with mobility, ensuring safety and comfort during transfers.
- Advocated for client needs, promoting dignity and respect in all interactions.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
Education
High School Diploma -
Family Christian Academy
Knoxville, TNSkills
- Strong organization
- Call center experience
- Escalation handling
- Data entry proficiency
- Customer focus
- Appointment scheduling
- Follow-up skills
- Teamwork
- Calendar management
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Multitasking
- Reliability
- Excellent communication
- Computer skills
- Customer service excellence
- Active listening
- Effective communication
- Adaptability and flexibility
- Customer relations
- Phone etiquette
- Data entry
- Self motivation
Timeline
Customer Service Scheduler
Rick McGill's Toyota
11.2021 - Current
Housekeeping Coordinator
Asbury Communities
09.2018 - 11.2021
Caregiver
Self Employeed
04.2013 - 09.2017
High School Diploma -
Family Christian Academy