Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Smuda

Boise,Idaho

Summary

Social service specialist with proven adaptability and reliability. Extensive experience in teaching and behavioral support for individuals with diverse abilities. Strong organizational and interpersonal skills ensure consistent and confidential service delivery.

Overview

11
11
years of professional experience

Work History

Customer service scheduler

Liberty Healthcare Corporation
Boise, Idaho
03.2024 - Current
  • Engaging in productive phone conversations for people who have developmental disabilities, as well as their families and other stakeholders, and documenting details of conversations.
  • Scheduling in-home client assessments using mapping, scheduling software, and multiple calendars to optimize appointment scheduling efficiency and effectiveness.
  • Conveying information about available human services, addressing concerns, answering questions on how to apply for services, and the timeframe for receiving services while being HIPAA compliant.
  • Use of basic office equipment

Community support worker

Consumer Direct Care
Boise, Idaho
06.2018 - 03.2024
  • Providing personalized direct support helping individuals to live as independently as possible such as; completing chores, hygiene routines, and cooking meals while building social skills for adults of different abilities and disabilities
  • Delivering compassion and enthusiasm, while exhibiting patience and contributing positively to an individual's physical and emotional wellbeing

Special education assistant

Boise school district
Boise, Idaho
10.2014 - 11.2023
  • Created and implemented modified programs and curriculum while providing individual and small group instruction
  • Generated and coordinated monthly calendar events including transportation accommodations
  • Exhibited patience, empathy and problem solving techniques to work effectively with students of varying abilities and disabilities in multiple environments
  • Prepared and maintained accurate records, documentation and analysis of data to assist in advocacy while maintaining district confidentiality, policies and procedures
  • Assisted in obtaining temporary vocational jobs for students to obtain future employment

Education

Associate of Arts (A.A.) - Psychology

College of Western Idaho
Nampa, Idaho
05.2014

Skills

  • Adaptability
  • Advocacy strategies
  • Data management
  • Organization
  • Time management
  • Effective communication

Timeline

Customer service scheduler

Liberty Healthcare Corporation
03.2024 - Current

Community support worker

Consumer Direct Care
06.2018 - 03.2024

Special education assistant

Boise school district
10.2014 - 11.2023

Associate of Arts (A.A.) - Psychology

College of Western Idaho

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