Ashley Harper
Mansfield
Summary
Detail-oriented professional with expertise in workflow management and invoice revision. Proven ability to enhance customer relationships and improve operational efficiency.
Overview
6
6
years of professional experience
Work History
Lead CSR
Mansfield Plumbing
Mansfield
12.2023 - 01.2026
- Dispatched right tech right call
- answered calls/Booked calls
- checked emails
- pulled P.O.'s truck-stock/jobs
- called dig crew for jobs
- revise invoices
- built estimates
- Managed workflow efficiently within a fast-paced environment while maintaining high standards of accuracy and quality control.
receiver
Mouser Electronics Inc.
Mansfield
09.2019 - 11.2023
- Received and inspected incoming shipments for accuracy and quality.
- Operated forklifts and pallet jacks to move materials safely.
- Maintained accurate records of received goods using inventory management systems.
- Collaborated with team members to streamline receiving processes.
- Assisted in training new staff on receiving protocols and safety measures.
- Communicated discrepancies or damages to the appropriate department promptly.
- Ensured compliance with safety regulations during all receiving activities.
- Received and verified incoming shipments for accuracy of items, quantities, and condition.
- Utilized correct and safe operating procedures when using equipment such as forklifts and pallet jacks to load, unload, and move materials.
- Cleaned and organized work areas, equipment, and storage facilities as needed.
- Assisted in unloading trucks and stocking shelves with received merchandise.
- Maintained work areas and kept organized.
- Processed returns to vendors and maintained accurate records of all returned items.
- Utilized RF scanner to accurately record item locations in the warehouse database system.
- Operated forklift safely to move products around the warehouse.
- Investigated inventory discrepancies to maintain recordkeeping validity.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Performed regular cycle counts to maintain accuracy of inventory levels.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Provided customer service support by responding promptly to inquiries regarding order status or other matters.
- Liaised with vendor representatives to rectify damages and shortages.
- Identified order discrepancies and damaged items and notified supervisor.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Organized deliveries by sorting and stocking receivables
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Monitored merchandise received and shipped from facility in computer system.
- Maintained inventory of shipping materials and supplies.
Education
GED -
Bossier Learning Center
Bossier City, LASkills
- Workflow management
- Invoice revision
- Estimate building
- Order processing
- Inventory management
- Customer relationship management
- Staff training
Timeline
Lead CSR
Mansfield Plumbing
12.2023 - 01.2026
receiver
Mouser Electronics Inc.
09.2019 - 11.2023
GED -
Bossier Learning Center