Ashley Harris
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Crisis Support Staff
Crisis Text Line
10.2023 - Current
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Prevented further escalation of crises by effectively deescalating intense situations through skilled verbal interventions.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
Quality Analyst
ABS Kids
08.2023 - Current
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Reported progress, test metrics and results to project stakeholders.
Warehouse Associate
Amazon
11.2022 - 07.2023
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Label and stockpile merchandise according to size, shape, and type.
- Box, wrap and pack merchandise in accordance with relevant procedures and standards.
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
Program Manager/Mental Health Services
United States Air Force
06.2021 - 03.2023
- Strategize, implement, and maintain program initiatives that adhere to organizational objectives.
- Assisted in the development of individual treatment plans for clients.
- Participated in program planning activities related to mental health services delivery.
- Implemented therapeutic interventions designed to reduce symptoms associated with mental illness.
Certified Substance Abuse Counselor
United States Air Force
11.2014 - 03.2023
- Conducted thorough assessments to accurately identify clients'' substance abuse issues and determine appropriate levels of care.
- Delivered psychoeducational presentations on substance abuse topics at schools and community events, raising awareness about the dangers of addiction and available resources for help-seeking individuals.
- Participated in quality improvement initiatives, contributing to the ongoing refinement of program offerings and ensuring the delivery of top-tier services to clients.
- Improved client engagement by utilizing motivational interviewing techniques during counseling sessions.
- Increased client retention in treatment programs by building strong therapeutic relationships and promoting personal accountability.
- Assisted clients in navigating the complex process of accessing community resources, resulting in improved overall wellbeing.
- Enhanced client recovery by developing comprehensive treatment plans tailored to individual needs.
- Developed cultural competence by working with diverse populations, enabling more effective communication and understanding of unique challenges faced by various individuals.
- Collaborated with multidisciplinary teams to create a supportive environment for clients, leading to better treatment outcomes.
Director/Mental Health Flight
United States Air Force, AF
11.2016 - 06.2021
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Organized, coordinated and supervised the daily workflow of mental health staff.
- Ensured compliance with all federal, state, local regulations related to mental health practice.
- Performed assessments of new clients to determine diagnosis, level of functioning and treatment needs.
Manager, Mental Health Clinic
United States Air Force
04.2014 - 11.2016
- Planned and supervised mental health service activities within the outpatient mental health clinic
- Coordinated with other agencies regarding specified care, treatment, prevention, rehabilitation, and administrative functions.
- Assisted in, or arranged patient referral to public, private, and military community agencies for higher levels of care
- Served as point of contact and customer liaison for all patient concerns or complaints.
- Maintained patient care templates and schedules for all providers assigned to outpatient
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Recruiter
United States Air Force
05.2006 - 04.2014
- Assisted in onboarding of new hires by providing orientation materials and training sessions.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Advertised and promoted open positions using social media and digital marketing procedures.
- Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
Education
Bachelor of Arts - Business Management
American Military University
Associate Of Applied Science - Mental Health Services
Community College of the Air Force
MontgomerySkills
- Excellent Written and Verbal Communication Skills
- Strong Medical Terminology
- Strong Analytical and Account Research Skills
- Excellent Active Listening Skills
- Friendly, Positive Attitude
- Customer Service
- Excellent Attention to Detail
- Conflict Resolution
- Strong Interpersonal Skills
- Exceptional Problem Solver
- Microsoft Dynamics 365
- Verbal De-escalation
Timeline
Crisis Support Staff
Crisis Text Line
10.2023 - Current
Quality Analyst
ABS Kids
08.2023 - Current
Warehouse Associate
Amazon
11.2022 - 07.2023
Program Manager/Mental Health Services
United States Air Force
06.2021 - 03.2023
Director/Mental Health Flight
United States Air Force, AF
11.2016 - 06.2021
Certified Substance Abuse Counselor
United States Air Force
11.2014 - 03.2023
Manager, Mental Health Clinic
United States Air Force
04.2014 - 11.2016
Recruiter
United States Air Force
05.2006 - 04.2014
Bachelor of Arts - Business Management
American Military University
Associate Of Applied Science - Mental Health Services
Community College of the Air Force