Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Ashley Harris

Chatsworth,NJ

Summary

Proven achiever with extensive experience at TD Bank, adept in multitasking and conflict resolution. Elevated customer satisfaction by enhancing first call resolution rates and mentoring peers. Demonstrated exceptional attention to detail and communication skills, leading to significant performance improvements. Achieved commendable operational efficiency and customer trust as a Contact Center Representative.

Overview

5
5
years of professional experience

Work History

Contact Center Representative

TD Bank
11.2022 - Current
  • Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
  • Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
  • Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
  • Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
  • Offer advice and assistance to customers paying attention to specific needs or wants.
  • Mentor new teammates by providing guidance, advice and support.
  • Recognized as a group leader which has lead to providing chat support on a weekly basis.
  • Exceeded performance metrics by consistently maintaining high-quality interactions with customers.

Rural Mail Carrier Associate

United States Postal Service, USPS
01.2020 - 06.2022
  • Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
  • Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
  • Elevated operational efficiency through regular maintenance checks of postal vehicles, ensuring consistently smooth operations.
  • Maintained detailed records of all delivered items, ensuring accurate reporting and tracking capabilities for the post office.
  • Provided exceptional customer service by addressing questions or concerns related to mail delivery in a timely manner.
  • Managed time effectively to consistently meet deadlines for both mail pickup from distribution centers and final deliveries.
  • Increased customer trust by maintaining confidentiality of all delivered mail items, safeguarding sensitive information.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.

Education

High School Diploma -

Burlington County Institute Of Technology
Medford, NJ
2011

Skills

  • Conflict Resolution
  • Multitasking Abilities
  • Workload Management
  • Customer Service
  • Attention to Detail
  • Excellent Communication

Awards

  • Epic Award Q3 2023
  • WOW Award Q4 2023
  • WOW Award Q1 2024

Timeline

Contact Center Representative

TD Bank
11.2022 - Current

Rural Mail Carrier Associate

United States Postal Service, USPS
01.2020 - 06.2022

High School Diploma -

Burlington County Institute Of Technology

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Ashley Harris