Brittany Scott
Jacksonville,FL
Summary
Skilled Contact Center Representative with background in customer service and technical support. Strengths include problem-solving abilities, exceptional communication skills, and knowledge of call center software applications. Previous roles involved improving customer satisfaction ratings, enhancing client relationships, and contributing to team success.
Overview
9
9
years of professional experience
Work History
Contact Center Representative
Concentrix
Jacksonville, FL
09.2021 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Managed high-volume calls while maintaining professionalism and patience.
- Documented customer interactions using CRM software for accurate record-keeping.
- Maintain high customer satisfaction through effective communication and problem-solving
- Handle multiple tasks while meeting productivity and performance goals
- Adapt to new systems, processes, and customer needs quickly
Telephone Interviewer
Dynata
Jacksonville, FL
02.2019 - 09.2021
- Conducted telephone interviews to gather data for market research projects.
- Recorded responses accurately in survey software during interviews.
- Engaged participants to ensure a comfortable interviewing environment.
- Met daily performance and quality standards
- Demonstrated strong listening and communication skills
Warehouse Worker
Port Logistics Group
Jacksonville, FL
07.2017 - 02.2019
- Assisted with logistics operations and customer communication
- Maintained organization in a fast-paced work environment
- Supported team operations and completed tasks efficiently
- Managed inventory by organizing and labeling stock effectively.
- Assisted team members in loading and unloading shipments efficiently.
Education
Robert E Lee High School
Jacksonville, FLSkills
- Customer relationship management
- CRM software
- Inquiry resolution
- Call handling
- Customer Service
- Call Center Support
- Active Listening
- Problem Solving
- Multitasking
- Empathy & Communication
- Fast Typing (100 WPM)
- Adaptability
- Fast Learner
- Conflict Resolution
- Time Management
Timeline
Contact Center Representative
Concentrix
09.2021 - Current
Telephone Interviewer
Dynata
02.2019 - 09.2021
Warehouse Worker
Port Logistics Group
07.2017 - 02.2019
Robert E Lee High School