Ashley Harris
Houston
Summary
Dedicated customer service professional with strong problem resolution skills. Experience in team leadership and implementing safety protocols. Ready to enhance retail operations and drive sales support. History of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
Work History
Team Leader
Goodwill Industries Of Houston
Houston
01.2026 - 04.2026
- Implemented safety protocols to maintain a secure work environment.
- Resolved customer inquiries and complaints, enhancing satisfaction and retention.
- Provided training and support to empower team members in achieving objectives.
- Monitored daily workflow, ensuring compliance with established policies and procedures.
- Completed daily quality assurance duties to provide feedback for improvements.
Retail Store Associate
Kohl's
Houston
10.2024 - 12.2025
- Guided customers in product selection and addressed inquiries to enhance shopping experience.
- Maintained store cleanliness and organization throughout the retail space.
- Operated point-of-sale systems for processing customer transactions.
- Welcomed customers, delivered attentive service, and resolved questions to foster positive interactions.
- Operated cash register to process cash, check, and credit card transactions.
- Facilitated returns and refunds per company policy to maintain customer satisfaction.
Customer Service Representative
T Mobile
Houston
02.2003 - 10.2024
- Resolved customer complaints through effective problem-solving techniques.
- Cultivated strong customer relationships, fostering loyalty and repeat business.
- Assisted customers with product and service inquiries, enhancing overall customer satisfaction.
- Educated customers on new promotions and service offerings.
- Processed orders and managed account updates efficiently.
Education
BBA - Business Administration
Strayer University
Houston, TX12-2026
High School Diploma -
Gary Job Corps/ Penn Foater
San Marcos, TX03-2008
Skills
- Project management
- Team leadership
- Team coordination
- Sales leadership
- Problem resolution
- Issue resolution
- Time management
- Communication skills
- Customer service
Timeline
Team Leader
Goodwill Industries Of Houston
01.2026 - 04.2026
Retail Store Associate
Kohl's
10.2024 - 12.2025
Customer Service Representative
T Mobile
02.2003 - 10.2024
BBA - Business Administration
Strayer University
High School Diploma -
Gary Job Corps/ Penn Foater