Ashley Haymond
Murfreesboro,TN
Summary
Detail-oriented Office Administrator with a solid foundation in medical office operations, including medical terminology, ICD-10 and CPT coding, and medical billing. Strong communication, problem-solving, and adaptability skills enhance team performance and operational efficiency. Trained in supporting patients and clinical staff while ensuring accuracy and compliance with office procedures.
Overview
10
10
years of professional experience
Work History
Office Assistant
Custom Fit
Murfreesboro, USA
01.2018 - Current
- Managed phone and online communications to enhance client relations.
- Performed administrative and clerical duties, ensuring confidentiality and accuracy in all documentation.
- Created and processed invoices for client billing., assist with payroll, scheduling, and data entry.
- Support daily office operations to ensure efficiency.
Front Desk Receptionist
Glo by Best Western
Nashville, USA
01.2018 - 01.2022
- Served as first point of contact, providing professional customer-focused service to enhance visitor experience.
- Coordinated scheduling, managed multi-line phones, and maintained confidentiality of records.
- Verified billing information and resolved discrepancies to ensure accurate financial transactions.
Customer Service Representative
Kroger
Murfreesboro, USA
01.2016 - 01.2018
- Delivered high-quality service to enhance customer satisfaction in a fast-paced environment.
- Processed transactions accurately and resolved customer concerns to ensure positive experiences.
- Managed inventory and adhered to safety guidelines to support operational efficiency.
Education
Certification in Medical Office Administration -
Bryan University
Tempe, AZ01-2025
Skills
- Records maintenance
- Interpersonal communication
- Medical terminology and coding
- ICD-10 and CPT coding
- Medical billing
- Scheduling
- Patient confidentiality
Timeline
Office Assistant
Custom Fit
01.2018 - Current
Front Desk Receptionist
Glo by Best Western
01.2018 - 01.2022
Customer Service Representative
Kroger
01.2016 - 01.2018
Certification in Medical Office Administration -
Bryan University