Dawn Ratliff
BlackJack,MO
Summary
Committed professional with experience as Registration Clerk. Smart and focused employee offering outstanding problem solving and task prioritization abilities. Considered valuable asset and willing to take on new responsibilities. Well-rounded professional gifted with client rapport and strong data entry skills. An innovative and enthusiastic Registration Clerk with expertise working closely with people of all personalities. Focused Registration Clerk promoting more than 10 years of experience working within PDF's organizations. Offering aptitude for data entry and oversight and proficiency in use of word ,excel. Friendly and dependable professional seeking position with reputable organization. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
25
25
years of professional experience
Work History
Office Assistant
Knights Of Columbus SSM Health
Saint Louis, MO
08.2023 - Current
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Proofread and corrected correspondence and reports for error-free documentation.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Typed, formatted and edited correspondence and other documents.
- Developed organizational filing systems for confidential customer records and reports.
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
- Processed and prepared business or government forms and expense reports.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Maintained business records by updating customer information.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Answered phone calls and welcomed visitors to office.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
Lead Referral Coordinator
Affinia Healthcare
St.Louis , MO
05.2022 - 08.2023
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Answered questions and resolved concerns raised by both patients and specialists.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
- Assisted referred patients in filling out applications and insurance forms.
- Reviewed data obtained from referring physicians for completeness and accuracy.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated with patients with compassion while keeping medical information private.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Compiled and coded patient information or data in appropriate computer system.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
Healthcare Administrator
Preeminent HealthCare
St.Louis, MO
08.2020 - 08.2021
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
- Explained forms and documents to patients, guardians and family members, distributing copies as needed and confirming comprehension.
- Registered patients for outpatient procedures and emergency services.
- Scanned PDF's documents, including insurance cards to include in patient charts.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
- Maintained HIPAA compliance and integrity of hospital policies and procedures.
- Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
- Contacted insurance carriers to verify coverage, copays and deductible information for patients.
- Verified patient information
- Greeted visitors and ascertained purpose of visit, issuing needed credentials and directing to appropriate staff or department.
- Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
- Responded proactively to concerns and questions by acting on patient feedback.
- Maintained database of personnel activities with digital record-management systems.
- Chaired staff meetings, providing status updates on key activities to clinical management.
- Monitored department budget to prepare accurate reports about findings.
- Represented company professionally when engaging with public and government agencies.
- Developed and maintained computerized record management systems to store and process data.
- Prepared informative manuals and training guides to assist with successful management of healthcare system.
- Monitored and maintained supply of medical equipment, tools and accessories.
Administrative Assistant
Advantage
St.Louis , MO
12.2014 - 11.2018
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Maintained inventory in supply closet to prevent shortages.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
- Directed customer communication to appropriate department personnel.
- Tracked and submitted employee timesheets to accounting department for payroll processing.
- Monitored attendance records by taking note of staff vacation time, sick days and personal days.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
- Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
- Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
- Arranged travel and hotel accommodations for international and domestic business meetings and trips.
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Administrative Coordinator
Northwest Rehabilitation
Saint Louis , MO
07.1999 - 11.2016
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Gathered, entered and updated data to maintain departmental records and databases.
- Maintained office supplies by checking inventory and ordering items.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Developed successful filing system to increase ability to retain and recover documents, reports and records.
- Composed and edited complex and sensitive correspondence, reports and documents.
- Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
- Worked with finance department to file receipts and reimbursements.
- Scheduled and coordinated meetings, appointments and travel arrangements for managers and crews.
- Prepared agendas and took notes at meetings to archive proceedings.
- Summarized and analyzed data from sources to create detailed documents, reports and high-level presentations.
- Calculated and processed payroll, monthly billing and invoices for large corporate accounts.
- Garnered expertise in database systems to track client and customer information, file confidential records and document financial reports
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Resolved customer complaints or answered customers' questions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Education
High School Diploma -
Gateway Institution Technology
Saint Louis Missouri05.1999
Skills
- Records maintenance
- Interpersonal and written communication
- Patient scheduling
- Payment processing
- Registration documents
- Client rapport
- Records management
- HIPAA procedures
- Demographics information
- Office organization
- Excel spreadsheets
- Business writing
- Report writing
- AS/400
- Billing and coding
- AR/AP
Timeline
Office Assistant
Knights Of Columbus SSM Health
08.2023 - Current
Lead Referral Coordinator
Affinia Healthcare
05.2022 - 08.2023
Healthcare Administrator
Preeminent HealthCare
08.2020 - 08.2021
Administrative Assistant
Advantage
12.2014 - 11.2018
Administrative Coordinator
Northwest Rehabilitation
07.1999 - 11.2016
High School Diploma -
Gateway Institution Technology
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