Ashley Heileson
Ogden,UT
Summary
Adept at enhancing customer satisfaction and streamlining operations, my tenure at the Internal Revenue Service showcased my problem-solving prowess and computer proficiency. I excel in leadership, strategically improving team dynamics and efficiency. My experience spans financial services to education, demonstrating versatility and a commitment to excellence.
Overview
13
13
years of professional experience
Work History
Correspondence Examining Technician
Internal Revenue Service, IRS
Ogden, Utah
01.2020 - Current
- Performed calculations necessary for determining a taxpayer's taxable income and liability amount.
- Reviewed tax returns to ensure accuracy and compliance with applicable laws, regulations, and policies.
- Assisted taxpayers in understanding their obligations related to filing taxes.
- Investigated discrepancies in taxpayer information to determine the appropriate course of action.
- Responded to inquiries from taxpayers regarding their accounts or payments due.
- Identified discrepancies between reported income and expenses, as well as any other irregularities.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related tax payers.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Paraprofessional
Plain City Elementary
Ogden, UT
08.2017 - 12.2019
- Ensured that all safety regulations were followed in the classroom environment.
- Assisted teachers with planning and preparing lessons for students.
- Created and maintained positive relationships with students, parents, and colleagues.
- Supervised small groups of students during instruction time.
- Monitored student progress and provided feedback to teachers and parents.
- Helped implement behavior management strategies for individual students.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Applied positive reinforcement to redirect negative behaviors.
- Supervised students during non-instructional times, including lunch and recess.
- Taught daily life skills and behaviors to students to build practical knowledge.
Teller
America First Credit Union
Ogden, UT
08.2012 - 05.2017
- Answered customer inquiries regarding bank products and services.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Resolved customer complaints quickly and efficiently in order to maintain positive
- relationships with clients.
- Cross-sold additional bank products when applicable to meet customer needs.
- Reported any operational issues or system problems that occurred during shift promptly.
- Provided exceptional customer service while accurately processing routine transactions.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Reported bugs in the defect tracking tool with detailed steps to reproduce the issue.
- Provided feedback on usability of applications under test conditions.
- Assisted in developing new software deployment procedures and processes.
Education
High School Diploma -
Fremont High School
Plain City 05-2012
Skills
- Computer Proficiency
- Leadership experience
- Communication Skills
- Problem solving Abilities
- People Skills
- Strategic Thinking
Timeline
Correspondence Examining Technician
Internal Revenue Service, IRS
01.2020 - Current
Paraprofessional
Plain City Elementary
08.2017 - 12.2019
Teller
America First Credit Union
08.2012 - 05.2017
High School Diploma -
Fremont High School