Valerie Gutierrez
Perris,CA
Summary
Hardworking and passionate job seeker with strong Customer Service skills, eager to secure entry-level position. Ready to help the team achieve company goals. I Excel in customer service and data entry. I have the ability to demonstrate exceptional teamwork and provide computer proficiency. I've Achieved significant reductions in Data entry errors, showcasing a commitment to accuracy and efficiency.
Overview
8
8
years of professional experience
Work History
Tax Examining Clerk
Internal Revenue Service, IRS
06.2022 - 05.2024
- Assisted taxpayers with resolving issues, providing clear explanations of tax laws and regulations.
- Reduced errors in tax returns by meticulously reviewing documents for accuracy and completeness.
- Identified potential fraud cases by carefully analyzing discrepancies in financial data and reporting findings to appropriate parties.
- Accurately processed amended returns promptly, minimizing delays for taxpayers seeking adjustments or corrections to their filings.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
Receptionist
Amor Pest Solutions
03.2020 - 05.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
House Cleaner
Maid Pro Services
06.2016 - 03.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Adhered to professional house cleaning checklist.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
Education
Taxation
Mount San Jacinto Community College
San Jacinto, CA03.2021
GED -
Pomona Adult School
Pomona, CA03.2010
Skills
- Teamwork orientation
- Customer Service
- Data Entry
- Computer Proficiency
- Microsoft Office Suite
- Auditing Techniques
- Document Review
- Tax law knowledge
- Organizational abilities
- Client Confidentiality
- Recordkeeping and documentation
- Payment Processing
Timeline
Tax Examining Clerk
Internal Revenue Service, IRS
06.2022 - 05.2024
Receptionist
Amor Pest Solutions
03.2020 - 05.2022
House Cleaner
Maid Pro Services
06.2016 - 03.2020
Taxation
Mount San Jacinto Community College
GED -
Pomona Adult School
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