Nicole Merlo

• Assisted Offer Examiners and Process Examiners with administrative and clerical tasks to support case processing and review.

• Reviewed, organized, and processed tax documents, ensuring accuracy and compliance with IRS regulations.

• Entered and maintained taxpayer information in government databases, handling sensitive data with confidentiality.

• Provided support in researching and verifying tax records to assist examiners in case resolution.

• Communicated with internal departments to facilitate the flow of information and ensure timely case processing.

• Participated in the transition to a fully digital filing system, ensuring that all new hires were trained in scanning procedures.

• Scanned and digitized all case files—both new and existing—onto a secure government hard drive for streamlined record-keeping and accessibility.

• Utilized excellent computer skills, including proficiency in Microsoft Excel, to track and manage case data efficiently.

• Provide administrative support to department leadership and staff, ensuring efficient daily operations.

• Manage schedules, coordinate meetings, and arrange appointments for executives and medical personnel.

• Handle confidential patient and employee information in compliance with HIPAA regulations.

• Prepare and organize reports, correspondence, and other documentation for internal and external communication.

• Maintain and update electronic and physical filing systems for accurate record-keeping.

• Process invoices, expense reports, and purchase orders in accordance with company policies.

• Assist with onboarding new employees, including scheduling training sessions and preparing necessary documentation.

• Serve as a liaison between departments, answering phone calls, emails, and directing inquiries as needed.

• Utilize Microsoft Office Suite, including Excel, Word, and Outlook, to complete administrative tasks efficiently.

• Support special projects and initiatives to improve workflow and operational efficiency within the department.

• Collaborated with special education staff to develop Individualized Education Plans.
• Planned and supervised games and other recreational activities for students.
• Monitored computer usage and assisted students with hardware and software issues.
• Provided guidance to students in the classroom setting.
• Administered assessments to determine student's academic performance levels.
• Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
• Facilitated communication between educators, administrators, and parents regarding student progress.
• Helped implement behavior management strategies for individual students.

• Attended professional development sessions related to working with special education populations.
• Motivated students using feedback and encouragement.
• Monitored behavior of students in order to ensure a safe, positive learning environment.
• Evaluated student needs to provide helpful resources and support.
• Provided disabled students with assistive devices and supportive technology.
• Supported the development of social skills through modeling appropriate behavior and interactions with peers.
• Assisted faculty members or staff with student conferences.
• Supported students with personalized accommodations, extra assistance and educational assessments.
• Improved behavior with modification and positive reinforcement techniques.
• Provided feedback on how well a student is progressing towards meeting their IEP goals.
• Notified instructors of errors or problems with assignments.
• Participated in meetings with teachers, administrators, counselors, parents and guardians, outside agencies regarding student's progress.
• Tutored neurodiverse children individually or in small groups to foster mastery of course concepts.
• Collaborated with teacher to develop personalized and successful learning strategies.
• Provided one-on-one instruction to students who needed extra help with learning tasks.
• Offered emotional support during times of difficulty or crisis situations involving the student.
• Worked in tandem with teacher to develop customized classroom environment conducive to students' needs.
• Reviewed and reported on IEP progress.
• Developed lesson plans for small groups or individual students that focused on academic, behavioral, and social goals established in IEPs.
• Assisted neurodiverse students with classwork and activity preparation.