Ashley Held
Customer Service Professional
Liberty Lake,WA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Lead ECEAP Teacher
Green Gable Children's Learning Center
02.2022 - 10.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Supervised Visitation Monitor
Better Futures Together
10.2021 - 02.2022
- Kept detailed, accurate, and timely records of observations and interactions during visits.
- Submitted reports on visitations to the courts, agencies, or case managers, as required.
- Assisted in creating a positive environment for children and parents, promoting healthy family interactions.
- Upheld strict confidentiality guidelines when discussing case details with involved parties, protecting sensitive information at all times.
- Evaluated parent-child interactions objectively, providing unbiased feedback to inform case management decisions.
Kindergarten Paraprofessional
Spokane International Academy
09.2020 - 10.2021
- Observed and assessed student performance and charted progress.
- Encouraged and prepared students to become independent readers through systematic, multi-sensory instruction in phonemic awareness and decoding skills.
- Applied evidence-based practices for classroom management to enhance learning results.
- Collaborated with fellow educators to develop interdisciplinary lessons and create a cohesive learning environment.
Front Desk Agent/Night Auditor
Best Western Plus Wheatland Inn
11.2019 - 06.2020
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Hostess/Busser
Best Western Plus Coeur D'alene Inn
03.2015 - 07.2017
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Associate of Applied Science - General Business
North Seattle College
Seattle, WA06-2026
No Degree - Academic Transfer (DTA) Sociology Emphasis
Spokane Falls Community College
Spokane, WAHigh School Diploma -
East Valley High School
Spokane Valley, WA06-2018
Skills
Telephone skills
Customer/Client relations
Verbal and written communication
Documentation and reporting
Teamwork and collaboration
Customer service
Computer skills
Cross-cultural communication
Timeline
Lead ECEAP Teacher
Green Gable Children's Learning Center
02.2022 - 10.2022
Supervised Visitation Monitor
Better Futures Together
10.2021 - 02.2022
Kindergarten Paraprofessional
Spokane International Academy
09.2020 - 10.2021
Front Desk Agent/Night Auditor
Best Western Plus Wheatland Inn
11.2019 - 06.2020
Hostess/Busser
Best Western Plus Coeur D'alene Inn
03.2015 - 07.2017
Associate of Applied Science - General Business
North Seattle College
No Degree - Academic Transfer (DTA) Sociology Emphasis
Spokane Falls Community College
High School Diploma -
East Valley High School
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