Ashley Henderson
Shreveport,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Special Projects Fraud Analyst
PSCU
06.2022 - Current
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
Customer Operations Agent
American Electric Power, AEP
04.2018 - 11.2020
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Business Office Associate
Brentwood Hospital
01.2018 - 02.2018
- Responded to inquiries from callers seeking information.
- Developed correspondence letters, memos, and emails.
- Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
Mental Health Technician
Brentwood Hospital
11.2016 - 01.2018
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Vault Teller
Capital One
06.2011 - 07.2016
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
- Enhanced cash management efficiency by implementing streamlined vault processes and procedures.
Education
Health Administration
Capella University
Minneapolis, MN09.2026
Master of Science - Marriage And Family Therapy
Capella University
Minneapolis, MN06.2023
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ09.2012
High School Diploma -
Captain Shreve High School
Shreveport, LA05.2005
Skills
- Data Analysis
- Fraud Detection
- Dispute Resolution
- Effective Communication
Timeline
Special Projects Fraud Analyst
PSCU
06.2022 - Current
Customer Operations Agent
American Electric Power, AEP
04.2018 - 11.2020
Business Office Associate
Brentwood Hospital
01.2018 - 02.2018
Mental Health Technician
Brentwood Hospital
11.2016 - 01.2018
Vault Teller
Capital One
06.2011 - 07.2016
Health Administration
Capella University
Master of Science - Marriage And Family Therapy
Capella University
Bachelor of Science - Psychology
University of Phoenix
High School Diploma -
Captain Shreve High School